Darrell King
Springfield,TN
Summary
Exceptionally creative and goal-oriented professional with excellent interpersonal, written and verbal communication skills. With the following broad-based competencies: Proven track record as an innovative leader who is adaptable, responsible and trustworthy. Highly organized, with a demonstrated ability to manage multiple tasks simultaneously and consistently complete projects on time and under budget. Strong skills instructing, directing, training and coordinating associates. Analytical thinking, planning. Strong verbal and personal communication skills. Accuracy and Attention to details. Organization and prioritization skills. Problem analysis, use of judgment and ability to solve problems efficiently
Overview
23
23
years of professional experience
Work History
Operations Manager
The Budd Group
Nashville, TN
01.2019 - 01.2023
- Organize scheduling, training and onboarding of new employees, Monitor employee work and provide guidance, Implement measures and make sure employees follow safety measures, Hire, onboard and train staff -Oversee recruitment and hiring of employees, Oversee processes to find areas of improvement, Complete the weekly schedule for cleaning staff, Interview and train new staff, Keep track of inventory needs, Assist with administrative tasks as needed, including payroll, Maintain quality standards, Schedule weekly walk-through with customers and supervisors., Ensure proper use of supplies and equipment through the training and development of supervisors and employees, Oversee overall budget for existing customers/clients., Facilitate new start-ups as needed, Develop recommendations to optimize operational performance, Correct any deficiencies through coaching, mentoring and training, Ensure proper scheduling within sites to maximize productivity - Review the daily hours, Ensure operations team maintains 100% execution and commitment to organizational standards, Set and maintain job performance standards for operations managers to meet organizational standards, Conduct and Review safety training & schedules., Ensure supervisors & general cleaners review supply orders and restock
Purchasing Mgr.
JDC Coatings Inc.
Mt. Juliet, Tn
01.2013 - 01.2019
- Interview Vendors order to determine product availability and terms of sales, Control Purchasing departments budget, Review purchase order claims and contract of conformance to company policy, Analyze market and delivery systems in order to assess present and future availability, Develop and implement purchasing and contact management instructions, policies and procedures, Review, evaluate, and approve specifications for issuing and awarding bids, Direct and coordinate activities engaged in buying, selling, and distributing materials, equipment, and supplies, Prepare reports regarding market conditions and merchandise costs, Familiar with inventory control software modules in ERP, Determined quantity and timing of deliveries, forecasted upcoming demand.
Operations Mgr.
Anago Cleaning Systems
Nashville, TN
01.2010 - 01.2013
- Inspect work as it progresses and after it is finished., Ensured staffing levels, completing schedules, ordering supplies and tracking inventory., Gave direction, motivate, discipline, and resolve employee problems while ensuring policy and standards were met., Cross selling new & existing products to current customers, Ensure all operations are carried on in an appropriate, cost-effective way, Improve operational management systems, processes and best practices, Purchase materials, plan inventory and oversee warehouse efficiency, Help the organization's processes remain legally compliant, Formulate strategic and operational objectives, Examine financial data and use them to improve profitability, Manage budgets and forecasts, Perform quality controls and monitor production KPIs, Recruit, train and supervise staff, Find ways to increase quality of customer service
Owner/Operator
D&B Superior Cleaning
Springfield, TN
01.2000 - 01.2010
- Initiated customer contacts to solicit new business, Serviced accounts on a regular basis to ensure customer satisfaction., Called on accounts to issue account balance and payments., Work closely with current customers in resolving problems, issues and concerns., Purchased and approved all goods and material for job sites., Scheduled and approved production as needed for job sites., Negotiated prices and contracts., Screen and interview candidates for job openings, Increase brand awareness through advertising and marketing, Oversee all operations of the business from start to finish, Create a business plan and strategy for operations, Strategize sales initiatives for high performance, Executed daily operations of maintaining quality customer service, Consult with clients regarding projects, complete designs, work agreements and estimates for presentation, Demonstrate and explain product features and benefits
Assistant Branch Manager
The Budd Group
Nashville, TN
- Assists Branch Manager in the efforts of branch employees in providing a high level of customer service, including management of customer service issues, customer dialogue, and telephone customer service, as well as training by example., Assists in Developing and maintaining branch operational plan, Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems., Manages overall branch operations in absence of and/or request of the Branch Manager, Assists in coaching, training, managing and developing employees, Provides continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance, maintain accurate record of employee performance and other human resource functions as directed, such as attendance records, etc., Assists in administering and/or recommend disciplinary action, promotions, transfers and/or other personnel actions, Oversees recruiting initiatives in the market, developing, planning and actively participates in branch sales and marketing efforts to increase and improve business, Assists in training, motivating and coaching employees to increase branch sales by understanding, communicating, and using The Budd Group sales process to promote and sell additional contract services and T&M services, Assists in managing branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection, Assists in supervising and training other employees regarding branch accounting, Assists Branch Manager in evaluation of operations mix and utilization, Assists Branch Manager in implementing and managing safety program and policy, Assists Branch Manager to ensure completion of daily payroll reconciliation procedures to include accounts payable process, payroll process, and accounts receivable process
Technical Account Manager
- Provide technical support for customers to support pre-sales and post-sales processes, Address all product-related queries on time, Train customers to use products effectively, Provide developers with customers' feedback to help identify potential new features or products, Report on product performance, Identify solutions to reduce support costs, Analyze customers' needs and suggest upgrades or additional features to meet their requirements, Liaise with the sales department to win new business and increase sales, Establish best practices, Keep track of sales performance metrics
Education
University of Tennessee Martin
Skills
- Labor Relations
- Business Development
- Financial Management
- Data Analysis
- Customer Service
- Inventory Management
- P&L Management
- Logistics Oversight
- Health and Safety Compliance
- Customer Retention
- Contract Management
- Process Improvement
- Workforce Training
- Sales Background
- Lean Manufacturing and Design
- Business Development Understanding
- Building and Facility Management
- Revenue Generation
- Staff Development
- Budget Development and Management
- Budgeting and Cost Control
- Market Research
- Project Management
- Sales Presentations
- Operations Management
- MS Office
- Contract Administration
- Negotiation
- Contract Review and Recommendations
- Logistics Management
- Supply Chain Management
- Schedule Oversight
- Team Building and Leadership
- Team Building/Leadership
- Planning and Implementation
- Microsoft Office Suite Expert
- Operations Monitoring
- Policies and Procedures Implementation
- Onboarding and Orientation
- Consultative Sales
- Productivity Improvement Specialist
- Continuous Improvements
- Delegation
- Troubleshooting and Problem Solving
- Work Flow Planning
- Invoice Processing
- Performance Evaluations
- Purchasing and Procurement
- Staff Training
- Problem-Solving
- Customer Relationship Management (CRM)
- Business and Operations Management
- Risk Management
- Budgeting and Forecasting
- Project Leadership
Affiliations
Professional Phi Mu Alpha Music Fraternity
Memberships Phi Beta Sigma Service Fraternity
Accreditations Successfully participated and completed in Skills Plus Sales classes
Comdata/Ceridian Management Courses
Business Solutions Classes
As well as completing several Sales, Customer Service, and Business Courses
Additional Information
- Awards , John Phillip Sousa Music Award Received Contribution Award for Employee of the Quarter Three consecutive years in the 100% Sales Club
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Operations Manager
The Budd Group
01.2019 - 01.2023
Purchasing Mgr.
JDC Coatings Inc.
01.2013 - 01.2019
Operations Mgr.
Anago Cleaning Systems
01.2010 - 01.2013
Owner/Operator
D&B Superior Cleaning
01.2000 - 01.2010
Assistant Branch Manager
The Budd Group
Technical Account Manager
University of Tennessee Martin