Darrell Latson
Rosedale,NY
Summary
Dynamic and reliable professional with extensive experience in hospitality and security, notably at Residence Inn Marriott. Proven expertise in housekeeping and guest service excellence, enhancing guest satisfaction through meticulous attention to detail and effective time management. Recognized for initiative-taking and maintaining a safe environment, contributing to a positive team culture.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Houseman
Residence Inn Marriott
Garden City NY
01.2025 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
Loss Prevention Associate
Rite-Aid Pharmacy
12.2014 - 05.2024
- Strengthened internal controls by performing thorough background checks on prospective employees as part of the hiring process.
- Facilitated open communication between staff members regarding suspicious behavior or potential threats, fostering a proactive approach to asset protection.
- Collaborated with management to develop and implement loss prevention strategies, resulting in minimized theft incidents.
- Conducted regular undercover surveillance to detect and apprehend shoplifters, maintaining a secure shopping environment.
- Provided support during internal audits, addressing any identified discrepancies or weaknesses in loss prevention efforts promptly.
- Improved employee theft awareness by offering training sessions on loss prevention techniques and company policies.
- Ensured compliance with all applicable laws and regulations pertaining to retail security operations at the store level.
- Supported store management in resolving customer disputes related to suspected fraudulent transactions or other security concerns.
Security Officer
ISSM Protective Services
Brooklyn, NY
02.2014 - 06.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Walmart Associate
Walmart
Long Island City, NY
03.2010 - 08.2011
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Skills
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Guest room cleaning
- Cross-functional skills
- Maintenance awareness
- Personal grooming
- Floor polishing
- Guest service excellence
- Housekeeping expertise
- Maintenance reporting
- Turndown service
- Time management
- Heavy lifting
Certification
Security Guard license
Timeline
Houseman
Residence Inn Marriott
01.2025 - Current
Loss Prevention Associate
Rite-Aid Pharmacy
12.2014 - 05.2024
Security Officer
ISSM Protective Services
02.2014 - 06.2014
Walmart Associate
Walmart
03.2010 - 08.2011