Summary
Overview
Certification
Skills
Work History
Education
Work Availability
Timeline
Linux Foundation
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Darrell Likos, CDCP

Darrell Likos, CDCP

Hoffman Estates,IL

Summary

Results-driven Service Delivery Supervisor with my years at CyrusOne, specializing in operational efficiency and customer satisfaction in mission-critical data centers. Expertise includes performance metrics analysis and team management, with a focus on implementing effective service delivery policies. Committed to leveraging technical skills and leadership to meet and exceed business goals.

Overview

42
42
years of professional experience

Certification

  • CDCP EXIN EPI Certified Data Center Professional Cert id# 6597800.20882768 award date 25 Sept 2024
  • Enrolled CDFOM® EXIN EPI– Certified Data Center Facilities Operations Manager

Skills

  • Fiber optic test equipment and OTDR
  • Fiber optic splicing
  • Troubleshooting expertise
  • Data analysis and performance metrics
  • Customer service and support
  • Policy compliance and development
  • Team collaboration and management
  • Operational efficiency and service delivery
  • Workflow optimization
  • Project coordination and management
  • Effective communication skills
  • Problem solving and conflict resolution
  • Time management and multitasking
  • Safety compliance with OSHA standards
  • Interpersonal communication and relationship building
  • Vendor relations and supply requisition

Work History

Service Delivery Supervisor/Manager

CyrusOne
Aurora, IL
10.2021 - 07.2025
  • Managed daily operations of multiple data center sites in a 24/7, mission-critical environment.
  • Cultivated relationships with clients and suppliers to clarify and document expectations.
  • Provided training on best practices for exceptional customer service delivery.
  • Trained team members on OTDR, OLTS, fiber optic testing, splicing, and troubleshooting.
  • Installed and resolved issues, without disrupting infrastructure and maintained 100% uptime.
  • Executed troubleshooting for service incidents, escalating as necessary to meet SLA requirements.
  • Created performance metric reports for senior management review to enhance decision-making.
  • Established key performance indicators to measure and improve service delivery effectiveness.
  • Conducted regular meetings with service delivery staff to discuss performance metrics and feedback.
  • Implemented measures to improve customer satisfaction through proactive communication.
  • Created reports summarizing team performance metrics for senior management review.
  • Collaborated with other departments to ensure timely resolution of customer issues.
  • Liaised between customers and internal teams to resolve issues quickly and effectively.

Small Business Owner

NV Communications
Elk Grove , IL
09.2001 - 10.2019
  • Enhanced global customer satisfaction through collaboration with Comcast and subcontractors.
  • Researched and updated materials for fiber optic installations per client requirements.
  • Developed strategies to drive profitability and meet business objectives.
  • Prepared construction sites by trenching, backfilling, and compacting earth.
  • Conducted maintenance and upgrades to ensure network integrity.
  • Trained team on fiber splicing and testing following industry standards.
  • Tested cables, documenting results for quality control.
  • Maintained safety compliance while operating equipment like bucket trucks.

Construction Coordinator

Comcast
Streamwood, IL
10.1998 - 09.2001
  • Maintained orderly work environment by adhering to company procedures.
  • Prepared Requests for Information forms to clarify design intent and specification requirements.
  • Investigated discrepancies between actual field conditions and plans, collaborating with designers and estimators to resolve issues.
  • Managed daily operations of construction sites, including safety inspections, material deliveries, and quality control.
  • Reviewed plans and specifications for accuracy before ordering materials or scheduling contractors.
  • Conducted site visits to monitor subcontractor progress and ensure compliance with project standards.
  • Coordinated subcontractors to guarantee timely completion of construction projects.
  • Documented orders, activities, and subcontractor performance accurately throughout project duration.

Marine Engineer

Canadian Armed Forces
Victoria, British Columbia, Canada
07.1983 - 10.1989
  • Certified in Auxiliary Certification 1 for naval operations.
  • Demonstrated proficiency in electrical distribution and primary propulsion systems.
  • Managed diesel generators and steam-driven turbo alternators effectively.
  • Applied fluid mechanics principles to enhance operational performance.
  • Facilitated shore power ship-to-ship utility distribution processes.
  • Executed preventive maintenance on auxiliary machinery and power distribution systems.

Education

Bachelor of Science - Electronic Engineering Technology

DeVry
Calgary AB , Canada

Work Availability

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Work Type

Full TimePart TimeContract Work

Work Location

On-SiteHybridRemote

Timeline

Service Delivery Supervisor/Manager

CyrusOne
10.2021 - 07.2025

Small Business Owner

NV Communications
09.2001 - 10.2019

Construction Coordinator

Comcast
10.1998 - 09.2001

Marine Engineer

Canadian Armed Forces
07.1983 - 10.1989

Bachelor of Science - Electronic Engineering Technology

DeVry

Linux Foundation

Enrolled

Linux Foundation Certified IT Associate (LFCA)

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Darrell Likos, CDCP