Summary
Overview
Certification
Skills
Work History
Education
Work Availability
Timeline
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Darrell Likos, CDCP

Darrell Likos, CDCP

Hoffman Estates,IL

Summary

Service Delivery Supervisor/Manager with extensive experience in operational efficiency and customer satisfaction across mission-critical data centers, outside plant construction, and military naval engineering. Proven expertise in performance metrics analysis, project management, and team leadership. Focused on implementing effective service delivery policies to enhance organizational performance. Committed to leveraging technical skills to achieve and surpass business objectives.

Overview

42
42
years of professional experience

Certification

  • CDCP EXIN EPI Certified Data Center Professional Cert id# 6597800.20882768 award date 25 Sept 2024
  • Enrolled CDFOM® EXIN EPI– Certified Data Center Facilities Operations Manager
  • Enrolled PMP® PMI Project Management Professional certification

Skills

  • Ability to work independently, exercise good judgment, and find solutions
  • Strong mathematical, analytical, and computer skills
  • Fiber optic testing and splicing
  • Ability to organize and prioritize tasks to ensure completion
  • Troubleshooting expertise
  • Data analysis and metrics
  • Strong written and verbal communication skills
  • Policy compliance and development
  • Operational efficiency
  • Workflow optimization
  • Project coordination and management
  • Effective communication skills
  • Problem solving and conflict resolution
  • Safety compliance with OSHA standards
  • Strong interpersonal skills to demonstrate teamwork, leadership and flexibility while working with all levels of the organization

Work History

Service Delivery Supervisor/Manager

CyrusOne
Aurora, IL
10.2021 - 07.2025
  • Managed daily operations of multiple data center sites in a 24/7, mission-critical environment.
  • Demonstrated conscientiousness on cost adheres to budget requirements; keeps costs reasonable, and contributes to staying within budget.
  • Cultivated relationships with clients and suppliers to clarify and document expectations.
  • Performed troubleshooting for service incidents and escalated, as appropriate, to meet SLAs, with minimal disruption to the client, customer, and business.
  • Provided training on best practices for exceptional customer service delivery.
  • Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
  • Installed and resolved issues without disrupting infrastructure, and maintained 100% uptime.
  • Created performance metric reports for senior management review to enhance decision-making.
  • Established key performance indicators to measure and improve service delivery effectiveness.
  • Conducted regular meetings with service delivery staff to discuss performance metrics and feedback.
  • Implemented measures to improve customer satisfaction through proactive communication.
  • Created reports summarizing team performance metrics for senior management review.
  • Collaborated with other departments to ensure timely resolution of customer issues.
  • Aligned with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including, but not limited to, availability, safety, security, and customer service).

Small Business Owner

NV Communications
Elk Grove , IL
09.2001 - 10.2019
  • Enhanced global customer satisfaction through collaboration with Comcast and subcontractors.
  • Researched and updated materials for fiber optic installations per client requirements.
  • Developed strategies to drive profitability and meet business objectives.
  • Prepared construction sites by trenching, backfilling, and compacting earth.
  • Conducted maintenance and upgrades to ensure network integrity.
  • Trained team on fiber splicing and testing following industry standards.
  • Tested cables, documenting results for quality control.
  • Maintained safety compliance while operating equipment like bucket trucks.

Construction Coordinator

Comcast
Streamwood, IL
10.1998 - 09.2001
  • Maintained orderly work environment by adhering to company procedures.
  • Prepared Requests for Information forms to clarify design intent and specification requirements.
  • Investigated discrepancies between actual field conditions and plans, collaborating with designers and estimators to resolve issues.
  • Managed daily operations of construction sites, including safety inspections, material deliveries, and quality control.
  • Reviewed plans and specifications for accuracy before ordering materials or scheduling contractors.
  • Conducted site visits to monitor subcontractor progress and ensure compliance with project standards.
  • Coordinated subcontractors to guarantee timely completion of construction projects.
  • Documented orders, activities, and subcontractor performance accurately throughout project duration.

Marine Engineer

Canadian Armed Forces
Victoria, British Columbia, Canada
07.1983 - 10.1989
  • Certified in Auxiliary Certification 1 for naval operations.
  • Demonstrated proficiency in electrical distribution and primary propulsion systems.
  • Managed diesel generators and steam-driven turbo alternators effectively.
  • Applied fluid mechanics principles to enhance operational performance.
  • Facilitated shore power ship-to-ship utility distribution processes.
  • Executed preventive maintenance on auxiliary machinery and power distribution systems.

Education

Bachelor of Science - Electronic Engineering Technology

DeVry
Calgary AB , Canada

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Delivery Supervisor/Manager

CyrusOne
10.2021 - 07.2025

Small Business Owner

NV Communications
09.2001 - 10.2019

Construction Coordinator

Comcast
10.1998 - 09.2001

Marine Engineer

Canadian Armed Forces
07.1983 - 10.1989

Bachelor of Science - Electronic Engineering Technology

DeVry

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Darrell Likos, CDCP