Darrell Maximo
South Riding,VA
Summary
Highly skilled Management Program Analyst with robust experience in strategic planning, business process improvement and project management. Strengths include problem-solving, data analysis and cross-functional collaboration. Previous work has resulted in improved efficiency and effectiveness of programs, demonstrating strong ability to drive innovation and change within organizations.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Program Manager
US Customs / Border Protection - Office of Trade
Washington, DC
01.2024 - Current
- Audited operations and processes to enhance brand and manage compliance.
- Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities.
- Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
- Monitored performance metrics to ensure timely completion of tasks.
Management/Program Analyst – Cybersecurity Infrastructure Security Agency
DEPARTMENT OF HOMELAND SECURITY
Washington, D.C
02.2018 - 01.2024
- Responsible for program research and analysis of new or improved business and management practices for application to agency programs and operations.
- Responsible for analyzing management information requirements to develop programs or administrative reporting systems that rely on systems specifications, data gathering, analytical techniques, and methodology.
- Developing new or modified administrative program policies, regulations, goals, or objectives.
- Identifying and developing data required for use in the management and direction of programs.
- Developing management and/or program evaluation plans, procedures, and methodology.
- Conducting assessments of employee and organizational efficiency and productivity, and proposing changes or improvements in organizational methods and procedures.
- Performing operational surveys to determine the relevancy of programs and the effectiveness of procedures.
- Identifying resources (staff, funding, equipment, or facilities) required to support varied levels of program operations.
- Reviewing administrative audit and investigative reports to determine appropriate changes or corrective actions required.
- Analyzing and evaluating proposed changes in mission, operating procedures, and delegations of authority.
Lieutenant – Counter Terrorism Investigation Unit
NEW YORK STATE POLICE
Albany, NY
01.2016 - 12.2017
- Fostered improved communication between inter-agencies related to critical public safety information, to promote prompt incident notifications.
- Instituted a bottom-up review of policies and procedures related to accurate and credible reporting, to result in a streamlined process for sharing sensitive information securely with senior leadership.
- With a subordinate staff of 16 Counter Terrorism Investigators, I led activities related to counter-terrorism intelligence gathering, vetting, and threat analysis, and increased public awareness for suspicious circumstances and proper reporting procedures, creating a 30% reduction in response times.
Project Manager – Planning and Research
NEW YORK STATE POLICE
Albany, NY
01.2015 - 12.2016
- Oversaw policy research staff through an extensive organizational policy revision project
- Provided leadership to a staff of 6 subordinates
- Clear objectives with participatory and communicative environments ensured the project’s success
- Collaborated with partner state and federal agencies for standardized accreditation
Program Manager – Law Enforcement Training Academy
NEW YORK STATE POLICE
Albany, NY
01.2013 - 12.2015
- Decreased candidate failure rate by 20% which resulted in budget savings through a complete review of the academy training curriculum to substantially improve the training regimen
- Improved candidate academic exam averages by 15%
- Played an integral role in the 40% reduction of candidate injury reporting and occurrences
- Recruited and mentored a subordinate staff 50 academy training officers which resulted in the successful training and graduation of 907 New York State Troopers within a two-year span
- This accomplishment, unique, as it resulted in the training of one quarter (1/4) of the Uniformed Force in half the time historical required
- Instituted process improvements to increase cultural competence training in order to mitigate negative community relations
Program Manager – Human Resources
NEW YORK STATE POLICE
Albany, NY
01.2008 - 12.2013
- Served as lead for 40 staff members who were responsible for coordinating and vetting an applicant pool of 25,000 candidates
- Oversaw and directed the processes and procedures required for candidate testing, physical fitness assessments, background investigations and candidate selection
- Initiated procedures for the hiring process to result in the streamlining of operating costs and conserving recruitment resources while achieving above average results
- Prepared government compliance reports and proposal requests for employee data for quality assurance audits to ensure accuracy and completeness
Law Enforcement Supervisor – Station Commander
NEW YORK STATE POLICE
Albany, NY
01.2003 - 12.2008
- Leadership engagement for a team of 40 New York State Troopers.
- Responsible for a 50% increase in law enforcement productivity through the successful implementation of improved performance objectives for staff.
- Negotiated a budget settlement grant worth over $100K from the local municipality for improvements to the station and attached structures.
- Routinely led efforts to engage citizens in order to establish rapport and improve community relations.
- Increased staff morale and productivity through the revision of performance assessments.
- Revised the core requirements of managerial assessments by designing products to accurately gauge the tasks and expectations of staff.
New York State Trooper
NEW YORK STATE POLICE
Albany, NY
03.1989 - 05.2017
- Maintained a high degree of performance activity and commitment to public service to include actively patrolling roadways, issuance of citations, conducting investigations of criminal and non-criminal activity
- Directed interviews and interrogations related to law enforcement.
- Testified in court proceedings as an expert witness on matters related to investigations or patrol activities performed by a State Trooper.
- Investigated vehicular or roadway-related accidents, assisting persons involved and coordinating response.
Logistics Planning Manager, Master Sergeant (E-7)
NEW YORK AIR NATIONAL GUARD – 109th Airlift Wing
Scotia, NY
01.1999 - 12.2010
- Developed a team of 11 subordinates with the responsibilities of evaluating, monitoring, and delivering military logistics plans and programs.
- Logistic plans included deployments, employment, support planning, and agreements between the Air Wing/Base and strategic partnerships.
- Instrumental in the deliberate planning logistics process, which included operational planning, support planning, and contingency planning.
- Monitored preparation, negotiation, coordination, and maintenance of support agreements.
Recruitment & Retention Specialist
NEW YORK AIR NATIONAL GUARD – 109th Airlift Wing
Scotia, NY
01.1994 - 12.1999
- Recruited and retained a diverse group of qualified applicants through career counseling and mentoring.
- Directed a staff of four subordinates with an integral role in maintaining an organizational benchmark of a 96% reenlistment and retention rate for five consecutive years.
- Recipient of numerous accolades and commendations for exemplary service.
Education
Masters of Public Administration (MPA) - Public Policy, HR Management
Marist University
Poughkeepsie, NY01.1999
Bachelor of Science (BS) - Behavioral Science
New York Institute of Technology
Central Islip, NY01.1992
Skills
- Process Improvement
- Program Management
- Project Management
- Recruitment
- Threat Analysis
- Quality Assurance
- Public Policy
- Quality Control
- Data Analyst
- Training/Staff Development
- Operations
- Contingency Planning
Certification
Project Management Professional (PMP)
References
Available upon request.
Timeline
Program Manager
US Customs / Border Protection - Office of Trade
01.2024 - Current
Management/Program Analyst – Cybersecurity Infrastructure Security Agency
DEPARTMENT OF HOMELAND SECURITY
02.2018 - 01.2024
Lieutenant – Counter Terrorism Investigation Unit
NEW YORK STATE POLICE
01.2016 - 12.2017
Project Manager – Planning and Research
NEW YORK STATE POLICE
01.2015 - 12.2016
Program Manager – Law Enforcement Training Academy
NEW YORK STATE POLICE
01.2013 - 12.2015
Program Manager – Human Resources
NEW YORK STATE POLICE
01.2008 - 12.2013
Law Enforcement Supervisor – Station Commander
NEW YORK STATE POLICE
01.2003 - 12.2008
Logistics Planning Manager, Master Sergeant (E-7)
NEW YORK AIR NATIONAL GUARD – 109th Airlift Wing
01.1999 - 12.2010
Recruitment & Retention Specialist
NEW YORK AIR NATIONAL GUARD – 109th Airlift Wing
01.1994 - 12.1999
New York State Trooper
NEW YORK STATE POLICE
03.1989 - 05.2017
Masters of Public Administration (MPA) - Public Policy, HR Management
Marist University
Bachelor of Science (BS) - Behavioral Science
New York Institute of Technology
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