Summary
Work History
Education
Skills
Timeline
AccountManager

Darrell McGregor

Director of Transportation
Brentwood,TN

Summary

Detail-oriented and versatile professional with continuous success in developing and implementing robust operations management strategies, while leading diverse teams to achieve significant revenue and growth targets. Proficient in coordinating warehouse activities and general logistic operations, including shipment, order management, inventory management, stocking, material management PU&D/LTL. Adept at prioritizing simultaneous tasks on the basis of scope, strict deadlines, and budgets. Customer-centric individual with strong expertise in analyzing customer needs, supervising cost-effective delivery of orders, maintaining company standards, and providing profitable solutions to attract and retain new and existing customers. Excel at interfacing with key stakeholders to propel forward-moving efforts across multiple initiatives concurrently.

Work History

Director of Transportation

Senior Solutions At Home Inc.
Brentwood, TN, AL
08.2019 - Present
  • Created and enforced policies and procedures for entire logistics team.
  • Directed investigations to verify and resolve customer complaints.
  • Implemented and planned safety and security programs and activities.
  • Established transportation cost standards.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
  • Handled departmental hiring to maintain proper staffing for shifts.

RNS Distributors

RNS Distributors
Franklin TN, TN
04.2011 - 08.2019
  • Prepared inventory for shipment by attaching tags and labels.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Identified opportunities to reduce cost and improve productivity.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Examined invoices and shipping manifests.
  • Negotiated with carriers and warehouse operators for services and preferential rates.
  • Established transportation cost standards and economical shipping practices.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.

Operations Manager

Genco Atc
Lebanon, TN
04.2008 - 06.2019
  • Worked collaboratively with customers and staff at various levels.
  • Identified and resolved shipping and packaging errors.
  • Consistently met company and department objectives within budget and time constraints.
  • Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
  • Managed day-to-day shipping and receiving, typically overseeing more than [Number] packages in 24-hour period.
  • Created and enforced policies and procedures for entire logistics team.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Managed high-performing team of [Number] workers to enhance quality and safety of internal freight systems.

President

City Capital Corp.
Franklin, TN
02.2004 - 08.2007
  • Collaborated with stakeholders to contribute recommendations and deliver client objectives.
  • Collaborated with stakeholders to gain complete understanding of project goals and objectives.
  • Participated in training and managing new hires to bring new team members up to speed.
  • Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.

Operations Manager

Federal Express
Romulus, MI
04.1985 - 12.2003
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Enforced federal, state, local and company rules for safety and operations.
  • Responded to information requests from superiors, providing specific documentation.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Supported accident investigations and prepared related paperwork.
  • Measured and reviewed performance via KPIs and metrics.
  • Monitored resource use to achieve set goals within budget constraints.

Education

Some College (No Degree) - Theology

Southwestern Christian College
Terrell, TX

National Institute of Technology
Livonia, MI

Some College (No Degree) - Industrial Management Engineering

Wayne County Community College District
Belleville, MI

Skills

  • PU&D & LTL Trucking Experience
  • Lean / Six Sigma Methodologies
  • Logistic Operation Management
  • Operational Productivity Metrics
  • Dispatch and Tracking System
  • Policies and Procedures Implementation
  • Staff Training
  • Customer Service
  • Process Improvement Strategies
  • Issue Resolution
  • Critical Thinking
  • Improvements Recommendations
  • Onboarding and Training
  • Logistics Oversight
  • Operations Monitoring
  • Team Leadership
  • Performance Reporting
  • Maintaining Compliance
  • Performance Monitoring
  • Decision Making
  • Management Team Building
  • Assignment Delegation
  • Cost Reduction
  • Performance Evaluation and Monitoring
  • Department Oversight
  • Performance Assessment
  • Operations Oversight
  • Training Management
  • Budget Control
  • Problem-Solving
  • Operational Analysis and Change Management
  • Performance Evaluation and Improvement
  • Exceptional Customer Services
  • Problem Resolution and Decision Making
  • Employee Relationship and Team Management
  • Planning and Implementation
  • Shipment Tracking
  • Fleet Inspections
  • Product Transportation
  • Vehicle Inspection
  • Corporate Logistics
  • Warehouse Inspections

Timeline

Director of Transportation

Senior Solutions At Home Inc.
08.2019 - Present

RNS Distributors

RNS Distributors
04.2011 - 08.2019

Operations Manager

Genco Atc
04.2008 - 06.2019

President

City Capital Corp.
02.2004 - 08.2007

Operations Manager

Federal Express
04.1985 - 12.2003

Some College (No Degree) - Theology

Southwestern Christian College

National Institute of Technology

Some College (No Degree) - Industrial Management Engineering

Wayne County Community College District

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Darrell McGregorDirector of Transportation