Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TINESHA MASON

Houston,TX

Summary

Seeking a retail sales and service opportunity with a stable and growing company, with the chance for advancement

Overview

11
11
years of professional experience

Work History

Donut Specialist

Krispy Kreme
Pearland, TX
01.2024 - Current
  • Followed sanitation protocols for food handling during preparation process.
  • Assisted customers with product selection and provided excellent service at all times.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Conducted quality control checks on finished products to ensure they met company standards.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted and balanced cashier drawers.

Bank Teller

Expert Staffing
Houston, TX
08.2023 - 12.2023
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Educated customers about different types of banking services available at the branch.
  • Performed cash handling duties including counting currency, coins and checks.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

Cashier Team Lead

Fiesta Food Mart
Houston, TX
10.2022 - 07.2023
  • Assist with training new cashiers and customer service team
  • Scanned, priced and bagged customer groceries quickly to keep lines moving
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
  • Verified customer age requirement for alcohol or tobacco purchases
  • Processed refunds for worn, damaged and broken merchandise
  • Monitored checkout counters and self-checkout areas to assist with complex transactions
  • Helped customers find specific products, answered questions and offered product advice
  • Adhere to sanitation procedures to keep aisles and register area organized

Bank Teller

Chemical Bank
Farmington Hills, MI
11.2016 - 09.2019
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy
  • Explained bank services, financial products and applicable fees to customers
  • Ordered checks, placed stop payment orders and conducted additional special services for customers
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
  • Met or exceeded sales goals by promoting bank products and services in customer interactions
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
  • Adhered to financial services security and audit procedures.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing

Sales Associate

Payless Shoe Source
Tulsa, OK
05.2014 - 07.2016
  • Processed an average of 50-75 transactions each day in a timely manner
  • Opened and closed the store, which included counting cash drawers and making bank deposits daily
  • Processed all sales transactions accurately and in a timely fashion
  • Engaged customers in friendly, professional dialogue to determine needs
  • Helped customers find specific products, answered questions and offered product advice
  • Answered incoming telephone calls to provide store, products and services information
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Assisted teammates with sales-processing tasks to meet daily sales goals
  • Trained new team members in cash register operation, stock procedures and customer services

Cook/Wait Staff

Village on the Park
Friendswood, TX
11.2013 - 05.2014
  • This position required great attention to detail as it pertained to proportioning ingredients and servings, while cooking for over 150 residents
  • Set up dining room to meet hospitality and service standards.
  • Also served on wait staff on regularly to ensure all residents were served in a timely manor, and that both the kitchen and dining areas ran efficiently
  • Maintain cleanliness of kitchen and dining area daily
  • Discussed dining menu information to aid in decision process for senior residents
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations

Overnight Stocker

Target
Houston, TX
03.2013 - 10.2013
  • This position was very team, and detail oriented
  • Physically demanding position, which required fast pace timing, and excellent communication skills
  • Removed product from boxes and placed on shelves according to merchandising guidelines
  • Checked shelves in department to determine replenishment needs
  • Assisted customers with product, promotion and policy information
  • Updated pricing and sales signs to promote merchandise
  • Set up advertising signs on shelves and counters to attract customers and promote sales
  • Demonstrated great teamwork skills with staff members involved in production and transport

Education

High School Diploma - General Studies

Hanau American High School
Hanau Germany
01.1999

Skills

  • Merchandise stocking
  • Customer relations and assistance
  • Opening and closing procedures
  • Money Transfer Systems
  • Hard-working
  • Training, coaching, and mentoring
  • Punctuality
  • Employee engagement and motivation
  • Payment processing
  • Verbal/written communication
  • Cash register operation
  • Product recommendations
  • Effective customer upselling/cross-selling
  • ID verification
  • Cash management
  • Credit and cash transactions
  • Bank deposits
  • Cash drawer balancing
  • Issue resolution
  • Returns and exchanges

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Donut Specialist

Krispy Kreme
01.2024 - Current

Bank Teller

Expert Staffing
08.2023 - 12.2023

Cashier Team Lead

Fiesta Food Mart
10.2022 - 07.2023

Bank Teller

Chemical Bank
11.2016 - 09.2019

Sales Associate

Payless Shoe Source
05.2014 - 07.2016

Cook/Wait Staff

Village on the Park
11.2013 - 05.2014

Overnight Stocker

Target
03.2013 - 10.2013

High School Diploma - General Studies

Hanau American High School

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TINESHA MASON