Results-driven management professional with 10+ years of experience in warehouse operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Distribution Manager
National Carwash Solutions
03.2021 - Current
Developed strong relationships with key clients, ensuring their specific needs were met consistently.
Coordinated seasonal forecasting efforts to ensure adequate staffing levels during peak demand periods.
Optimized regional distribution by implementing efficient routing and scheduling practices.
Implemented strict safety protocols to maintain a safe working environment for all employees while minimizing accidents and injuries.
Improved customer satisfaction with timely deliveries through effective communication with transportation providers.
Reviewed and analyzed warehouse operations data to identify areas for improvement and implement necessary changes for increased efficiency.
Conducted regular audits of inventory levels to minimize discrepancies between physical counts and system records, ensuring accurate stock availability information at all times.
Controlled inventory transactions to reconcile ordering processes with demand forecasts.
Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
Collaborated with other managers to develop comprehensive logistics strategies that aligned with broader organizational goals.
Operations Manager
Interfit Photographic
01.2016 - 09.2021
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
Interview, select, and train warehouse and supervisory personnel
Implement processes to help serve customers more effectively
Negotiate rates with small parcel and truck delivery service providers
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
Ensuring daily deposits are deposited in an urgent manner
Direct administrative activities directly related to making products or providing services
Prepare staff work schedules and assign specific duties
Monitor suppliers to ensure that efficiently and effectively provide needed goods or services within budgetary limits
Analyze financial records or reports to determine state of operations
Analyze forecasting data to improve business decisions
Respond to customers' or shippers' questions and complaints regarding storage and distribution services
Review and submit end of day reports to Sr Director and accounting departments
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Elicit feedback from customers to monitor their satisfaction.
Introduced new methods, practices, and systems to reduce turnaround time.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Warehouse Manager
Enplas USA
02.2015 - 12.2015
Planned and implemented layout enhancements to promote efficiency and maximize space utilization
Applied schedule, organizational and routing knowledge to enhance delivery planning
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets
Updated customers and interdepartmental employees on critical shipments upon request
Satisfied reporting requirements with timely and accurate logging of daily activities
Managed vendor relationships to support supply chain and maintain product quality
Planned stock quantities according to marketplace demand and sales forecasts
Increased productivity through cross-training and thorough training of both current employees and new hires
Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement
Scheduled shifts for employees ensuring appropriate staffing for each shift across all positions.
Warehouse Supervisor
Hutton Communications Inc.
01.2014 - 02.2015
Generated repeat business through development of devoted customer service to loyal clients
Assessed employee performance and facilitated commendations and discipline as necessary
Scheduled all warehouse employees and managed resource allocation to ensure efficient operations
Implemented troubleshooting methods and techniques, effectively alleviating issues with equipment and devices
Reconciled daily inventory in JDEdwards warehouse management system for 1543 SKUs
Monitored production and quality to mitigate loss and increase efficiency
Verified that materials were stored in correct designated areas throughout warehouse and monitored inventory control levels for replenishment needs
Identified production problems through careful assessment of quality control system deficiencies
Reconciled accounting records, including shipping and receiving logs and purchase orders
Supervised scheduling for freight and package shipments and managed return and transfer procedures
Participated in meetings with upper management to roll out initiatives and procedures that met benchmarks for production, quality and safety
Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
Warehouse/Supply Administration Manager
U.S. Marine Corps
01.2006 - 01.2012
Supervised the redistribution of over $500 million of highly sensitive equipment throughout the globe
Provided leadership, instruction, and supervision to over 40 employees, including evaluation and discipline – efforts led to an increase in promotions, employee morale, and a dramatic decrease in lost materials and misdirected shipments
Proven ability to communicate effectively in diverse environments – efficiently managed a diverse workforce resulting in a dramatic boost of personnel morale
Helped diffuse conflicts in a public environment with regard to everyone's safety – consistently recognized through customer feedback for excellent customer relations
Ensure route of drivers is sufficient to meet the needs of customers
Maintain and prepare necessary accounting and supply documents, maintain custody records, perform reconciliations, and take timely action to ensure corrective action of problem areas
Distributed workload to insure demands are met within the timeline of upper management and customers
Provide Guidance and Mentoring to Logisticians within the Financial and Logistics Facility
Reviews receipt, control and processing of work results
Collects and analyzes data necessary to manage resources
Monitors supply operations of shop and bench stock
Maintains situational awareness of logistics and financial activities at all operational sites, including the status of any financial and resource issues, including the glide path for the resolution of any of these issues
Establishes rapport and effectively maintains liaison and coordination between the working elements of the department, management, customers and staff
Compared prices, specifications, and delivery dates in order to determine the best bid among potential suppliers
Solicited bid proposals, and reviewed requisitions for goods and services
Contacted suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
Calculated costs of orders, and charged or forwarded invoices to appropriate accounts
Interviewed vendors and visited suppliers' plants and distribution centers to examine and learn about products, services, and prices
Maintained and reviewed computerized and manual records of items purchased, costs, deliveries, product performance, and inventories
Negotiated prices to meet the needs of the supplier and requester
Company credit card user, purchasing goods and services as needed to complete assigned tasks.
Warehouse/Supply Administration Specialist
U.S. Marine Corps
01.2005 - 01.2006
Investigated discrepancies in inventory and adjusted errors for over 600 items resulting in a 10% increase in equipment accountability
Insured accurate quantities, proper marking of material, and effective packaging for shipments
Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and the physical capabilities of facilities
Performed inspections on shipments for proper packaging
Ensured that materials were properly stored rather it is hazmat, temperature sensitive materials, or items that require secured storage
Verified inventory computations by comparing them to physical counts of stock
Packaged and received shipments to and from 5 countries and 28 states
Tracked the movement of materials for over 500,000 parts concluding a dramatic decrease in overdue deliveries
Utilized 5k forklift to arrange warehouse, load and offload materials.
Education
Bachelor of Science in Finance -
University of Phoenix
Skills
Process improvement strategies
Systems implementation
Workforce training
Performance reporting
Solutions development
Problem resolution
Staff development
Process improvement
Certification
Microsoft Office
UPS Worldship
Quickbooks
Oracle
WOLPH (Recoverable Item Report Online Process Handler System)
SABRS (Standard Accounting, Budget and Reporting System)
SARSS (Standard Army Retail Supply System)
PR Builder (Purchase Request Builder )
EBid (Online Auction used by contract specialist)
Sassy (Supported Activities Supply System)
PC MIMMS (Marine Corps Integrated Maintenance Management System)
FedLog (Federal Logistics)
Atlass (Asset Tracking Logistics and Supply System)
Merit (Marine Corps Equipment Readiness Information Tool)
JD Edwards
DataLoad
SAP (Systems, Applications & Products in Data Processing)
Sage
FedEx Ship Manager
Awards
National Defense Medal Global War on Terrorism Medal Good Conduct Medal Iraqi Campaign Medal Navy Unit Commendation Sea-service Deployment Ribbon Certificate of Commendation Certificate of Appreciation x2 Employee of the Month x4