Darrell Ogg
Telford,TN
Summary
Knowledgeable Director of operations with over 40 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
18
18
years of professional experience
Work History
Operations Manager
Davy Crockett Travel Ctr 195 Van Hill
Greeneville, TN
06.2019 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
Director of Operations East Coast
Travel Centers of America 24601 Center Ridge Road
Westlake, OH
10.2014 - 05.2019
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Maintained budgeting documents for accurate tracking of expenses.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Prepared detailed reports outlining operational results on a regular basis.
SR. Fleet Sales Executive
Travel Centers of America 24601 Center Ridge Road
Westlake, OH
08.2006 - 09.2014
- Developed and implemented strategies to increase sales of fleet vehicles.
- Negotiated contracts with corporate clients for the purchase of large fleets of vehicles.
- Created promotional materials to advertise fleet vehicle sales opportunities.
- Managed customer accounts, including responding to inquiries, processing orders, and resolving complaints.
- Maintained records of all sales activities, such as customer contacts and transactions.
- Attended trade shows and other events to promote fleet vehicle sales initiatives.
- Developed pricing structures that were competitive yet profitable for the company.
- Grew company sales and profits by engaging with account representatives to uncover and meet business needs.
- Visited customers regularly to present offerings and maintain strong, profitable relationships.
Education
Associate of Applied Science - Business Studies, Diesel technologies
Roane State Community College
Harriman, TN05-1982
Skills
- Business Analysis
- Operations Management
- Administrative Management
- Financial Oversight
- Contract Administration
- Business Forecasting
- Performance Improvement
- Sales Tracking
- Revenue Generation
- Cost Control
- Resource Allocation
- Data Analysis
- Continuous Improvement
- Written Communication
- Excellent Communication
- Sales Promotion
- Interpersonal Communication
- Policy/program development
- Business Growth Initiatives
- Assignment Delegation
- Policy Development and Enforcement
- Task Prioritization
- Problem-Solving
- Business Leadership
- Goal Setting
- Process Improvements
- P&L Management
- Staff Management
- Direct Sales
- Financial Planning
- Analytical Thinking
- Sales Strategies
- Relationship Building
- Customer Service
- Employee Development
- Analytical Skills
- Budget Control
- Employee reviews
- Professional Demeanor
- Staff Scheduling
- Effective Communication
- Inventory Tracking and Management
- Employee Motivation
- Logistics
- Database Maintenance
- Advertising Campaign Development
- Payroll Administration and Timekeeping
- Scheduling
- Marketing Strategies
- Human Resources
- Employee Scheduling
- Organizational Structuring
- Staff hiring
Accomplishments
TravelCenters
- 1999 Highest Mystery shopper average score
- 2004 Specialist of the year
- 2011 Top salesman of the year (Fleet sales).
- 2013 Top onsite maintenance and sales.
- 2021 Top 100 locations, Truckers capital path network.
- 2006 Landstar D.O.T trainer, certified to approve Landstar inspection sites.
- 2011 Six Sigma
Timeline
Operations Manager
Davy Crockett Travel Ctr 195 Van Hill
06.2019 - Current
Director of Operations East Coast
Travel Centers of America 24601 Center Ridge Road
10.2014 - 05.2019
SR. Fleet Sales Executive
Travel Centers of America 24601 Center Ridge Road
08.2006 - 09.2014
Associate of Applied Science - Business Studies, Diesel technologies
Roane State Community College
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