Darrell Parker
Greenwood,MS
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.
Overview
10
10
years of professional experience
Work History
Assembly Line Worker
ADP factory
Granada , Ms
08.2022 - Current
- Monitored daily performance metrics such as call volume, average handle time, and first contact resolution rate, ensuring goals were consistently met
- Assisted customers in navigating through the automated IVR system for self-service options when appropriate
- Generated reports on customer interactions using CRM software programs such as Salesforce or Zendesk
- Demonstrated strong problem-solving abilities to quickly identify root cause of customer issues and resolve them efficiently
- Adapted quickly to changing technologies used in call center operations such as VoIP phones or cloud software applications
- Provided timely, accurate, and courteous response to customer inquiries via phone, email, or chat
- Monitored system performance metrics using automated monitoring tools
- Worked closely with other IT teams to troubleshoot difficult technical issues
- Configured and installed computer systems, peripherals, and software for end users
- Assessed customer needs, identified root cause of issues, and implemented effective solutions
- Managed ticketing system effectively to ensure timely response to customer service requests
- Diagnosed complex hardware and software problems accurately and provided appropriate recommendations for resolution
Mechanic
Self Employed Services
Greenwood, Mississippi
01.2015 - 01.2025
General Laborer
Milwaukee Tool
Greenwood, Mississippi
02.2020 - 08.2022
- Monitored daily performance metrics such as call volume, average handle time, and first contact resolution rate, ensuring goals were consistently met
- Assisted customers in navigating through the automated IVR system for self-service options when appropriate
- Generated reports on customer interactions using CRM software programs such as Salesforce or Zendesk
- Demonstrated strong problem-solving abilities to quickly identify root cause of customer issues and resolve them efficiently
- Adapted quickly to changing technologies used in call center operations such as VoIP phones or cloud software applications
- Provided timely, accurate, and courteous response to customer inquiries via phone, email, or chat
- Monitored system performance metrics using automated monitoring tools
- Worked closely with other IT teams to troubleshoot difficult technical issues
- Configured and installed computer systems, peripherals, and software for end users
- Assessed customer needs, identified root cause of issues, and implemented effective solutions
- Managed ticketing system effectively to ensure timely response to customer service requests
- Diagnosed complex hardware and software problems accurately and provided appropriate recommendations for resolution
Data Entry Representative
Anthology
06.2017 - 12.2020
- Resolved discrepancies between source documents and entered information into system promptly
- Applied knowledge of industry trends and best practices when entering new information into system
- Collaborated effectively with colleagues from various departments in order to ensure accuracy of data entries
- Assisted team members in understanding complex databases and providing guidance on effective usage
- Performed data entry of customer information into company database with accuracy and speed
- Troubleshot any issues that arose during the data entry process, escalating when appropriate
Education
High School Diploma -
Greenwood High School
Greenwood, MS05-2013
Skills
Hole saw, factory work, blades
Additional Information
Authorized to work anywhere in the US
References
References available upon request
Timeline
Assembly Line Worker
ADP factory
08.2022 - Current
General Laborer
Milwaukee Tool
02.2020 - 08.2022
Data Entry Representative
Anthology
06.2017 - 12.2020
Mechanic
Self Employed Services
01.2015 - 01.2025
High School Diploma -
Greenwood High School