Darrell Perkins
Goodyear,AZ
Summary
Dynamic and results-driven professional with extensive experience in business operations, notably as General Manager at Elephant Bar Restaurant. Proven track record in enhancing customer satisfaction and optimizing inventory control. A natural leader with a strong work ethic, skilled in budget management and conflict resolution, consistently achieving operational excellence and team performance.
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
FatCats
08.2021 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
General Manager-DM
Carolinas Mexican Food
07.2020 - 08.2021
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Operations Manager
Maggiano's Little Italy
11.2018 - 07.2020
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Implemented policies and standard operating procedures for continuous improvement
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
- Advanced productivity KPIs by leading trainings on procedures and safety practices
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Boosted team performance with enhanced employee evaluation processes
Area Operations Manager
Dave & Buster's
01.2018 - 10.2018
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Hired and led 14 managers and supervisors for our organization
- Created various selling and merchandising programs impacting bottom line performance
- Carefully interviewed, selected, trained and supervised staff
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees
District Manager
Pieology Pizzeria
02.2016 - 01.2018
- Prepared program operating budgets, budget reports and other financial performance reports
- Developed metrics and measured success in order to further penetrate the marketplace
- Analyzed contract performance for bids, budgets and forecasts
- Coordinated upper management's market visits and key account calls
- Developed methods to establish and clarify customer objectives
- Created market and customer-specific marketing solutions for managed brands
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Achieved highest employee retention rate in the region
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
Senior Manager
BJ's Brewhouse
01.2015 - 02.2016
- Correctly calculated inventory and ordered appropriate supplies
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Prepared for and executed new menu implementations
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Led and directed team members on effective methods, operations and procedures
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
General Manager
Elephant Bar Restaurant
02.2005 - 12.2015
- Carefully interviewed, selected, trained and supervised staff
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
- Correctly calculated inventory and ordered appropriate supplies
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations and procedures
- Prepared for and executed new menu implementations
- Developed, implemented and managed business plans to promote profitable food and beverage sales
Education
High School Diploma - General Studies
Univ of Hawaii
Honolulu, HI1989
Skills
- Service-oriented
- Inventory control and record keeping
- Staff scheduling
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Business operations expertise
- Marketing and advertising
- Conflict resolution techniques
- Natural leader
- Strong work ethic
- Performance tracking proficiency
- Budget knowledge
- Excellent interpersonal skills
Timeline
Assistant General Manager
FatCats
08.2021 - Current
General Manager-DM
Carolinas Mexican Food
07.2020 - 08.2021
Operations Manager
Maggiano's Little Italy
11.2018 - 07.2020
Area Operations Manager
Dave & Buster's
01.2018 - 10.2018
District Manager
Pieology Pizzeria
02.2016 - 01.2018
Senior Manager
BJ's Brewhouse
01.2015 - 02.2016
General Manager
Elephant Bar Restaurant
02.2005 - 12.2015
High School Diploma - General Studies
Univ of Hawaii
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