As an experienced customer service professional with over 10 years of expertise in both phone-based and in-person interactions, I provide outstanding and professional service. My career is defined by continuous learning and skill development, making me a strong leader and mentor in customer service roles. Known for exceptional performance, reliability, and a strong work ethic, I thrive in roles demanding technical knowledge, problem-solving, and a focus on customer satisfaction. My abilities in coaching, collaboration, and self-motivation, along with skills in Microsoft Word and billing, render me a vital contributor to customer-centric teams. I am eager to use my skills and experience to boost the growth and development of my colleagues, fostering an environment of ongoing professional advancement.