DARRELL RENFROW
Stantonsburg,NC
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
STORE MANAGER
AUTOZONE
04.2021 - Current
- Hired, trained, evaluated performance and enforced disciplinary actions for 25 associates
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Representative
Cellular Sales Verizon retailer
11.2018 - 12.2020
- Commission based sales position with responsibilities to help customers handle account issues, bill payments, technical issues with their devices as well as selling them new devices as upgrades or new lines and managing inventory
- Top representative in sales in 2019
- Exceeded monthly sales goals by 20% through successful customer service
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Developed customized sales techniques to successfully sell and upsell devices and plan services to new and existing clients.
Store Manager
Advance Auto Parts
12.2012 - 03.2017
- Hired, trained, evaluated performance and enforced disciplinary actions for 25 associates
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Diminished total loss by 15% by implementing effective operational improvements.
Store Manager
GameStop
03.2010 - 04.2012
- Hired, trained, evaluated performance and enforced disciplinary actions for 10 associates
- Trained employees on store security, monetary procedures and customer service expectations
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Education
High School Diploma -
Iberville High School － D
Iberville, MS06.1993
Skills
- Issue and conflict resolution
- Staff development
- Salesforce Management
- Critical thinking
- Leadership
- Teambuilding
- Work ethic
- Loss prevention
- Sales Strategies Implementation
- Verbal and Written Communication
- Microsoft Outlook
- Accounting Techniques
Additional Information
- ADDITIONAL INFORMATION , Authorized to work in the US for any employer ACCOMPLISHMENTS, , Increased revenue 20% in 2014. Awarded “General Manager of the Year” for outstanding preformance. Exceeded sales goals by an average of 15%. Consistently maintained high customer satisfaction ratings.
Timeline
STORE MANAGER
AUTOZONE
04.2021 - Current
Sales Representative
Cellular Sales Verizon retailer
11.2018 - 12.2020
Store Manager
Advance Auto Parts
12.2012 - 03.2017
Store Manager
GameStop
03.2010 - 04.2012
High School Diploma -
Iberville High School － D