Darrell Shells
Sanger,TX
Summary
Accomplished leader with a proven track record at Microsoft, adept in strategic planning and operations management. Excelled in enhancing customer satisfaction and team productivity through innovative solutions and effective people management. Skilled in budget control and staff development, achieving significant improvements in financial performance and employee growth.
Overview
13
13
years of professional experience
Work History
Director of Used Car Sales
Grab Ah Ride Auto Sale
2022.10 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established departmental performance goals and provided feedback for underperforming areas.
Sales Manager
M & S Auto Broker's
2020.01 - 2022.10
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
General Manager
4elven Auto Sales
2013.04 - 2020.02
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Escalation Specialist
Microsoft
2013.09 - 2014.01
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
- Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
PSE Clerk
United States Post Office
2012.06 - 2013.09
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
Funding Analyst
Capital One Auto Finance
2013.02 - 2013.08
- Developed customized reports to track progress toward fundraising goals, keeping stakeholders informed of achievements and areas for improvement.
- Assisted colleagues in preparing high-quality grant proposals, boosting overall success rates and fostering a collaborative work environment.
- Enhanced team collaboration by developing effective communication strategies for sharing information about funding opportunities.
- Secured additional funds by identifying underutilized budget items and reallocating them towards higher-priority projects or initiatives.
- Ensured accuracy in financial reporting with rigorous attention to detail and adherence to established guidelines.
Assistance Branch Manager
First Convenience Bank
2011.08 - 2013.03
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Education
Major: Business -
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
Little Rock, AR08.1998
High School Diploma -
Ole Main
North Little Rock, AR05.1998
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
- Creativity and Innovation
- Strategies and goals
- Staff Management
- Organizational Development
- Budget Control
- Business Planning
- Issues Resolution
- Staff Development
- Hiring and Retention
- Human Resources Management
- Sales management
- Cast and crew supervision
- Team Leadership
- Staff training/development
- Customer Service
- Customer Relations
- Hiring and Onboarding
Summaryofbackground
Dedicated professional with over 10 years clerical administration, and customer service experience. 5+ years experience in healthcare including claims, collections, medical records, and data management. 1+ years experience in Supervisory position including experience with payroll, recruiting, and EEOC guidelines. Proficient with Microsoft Office programs including MS Excel, MS Word, MS Access, MS PowerPoint, and Outlook. Experienced with creating pivot tables, using v-look-up, and creating other charts/graphs. Experienced with medical coding and billing information for providers/physicians, Medicare, third party payers, and Medicaid. Experienced with Meditech/SSI, Collect Logix, HealthStream LLC, E-Care, Mortgageware, Empower, E3 and Calyx Point Mortgage Processing, PASS.
Timeline
Director of Used Car Sales
Grab Ah Ride Auto Sale
2022.10 - Current
Sales Manager
M & S Auto Broker's
2020.01 - 2022.10
Escalation Specialist
Microsoft
2013.09 - 2014.01
General Manager
4elven Auto Sales
2013.04 - 2020.02
Funding Analyst
Capital One Auto Finance
2013.02 - 2013.08
PSE Clerk
United States Post Office
2012.06 - 2013.09
Assistance Branch Manager
First Convenience Bank
2011.08 - 2013.03
Major: Business -
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
High School Diploma -
Ole Main
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