Manisha Shuttlewood
Frederick,MD
Summary
Certified Pharmacy Technician with proven expertise at Giant Ahold in insurance claims processing and customer service. Skilled in maintaining compliance with HIPAA regulations and managing pharmacy records. Recognized for enhancing operational efficiency and accuracy in medication dispensing, while fostering a positive customer experience through effective problem-solving.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Giant Ahold
10.1993 - Current
- Prescription filling:Accurately count, label, and package medications for patients, while also double-checking doses and names.
- Inventory management:Monitor stock levels, order new medications, remove expired drugs, and maintain accurate records of all dispensed medications, including controlled substances.
- Insurance and billing:Process insurance claims, resolve billing issues, and handle payments from customers.
- Customer service:Interact with customers, answer basic questions about prescriptions and the refill process, and handle phone or drive-through inquiries.
- Pharmacist support:Assist pharmacists by performing tasks that do not require their clinical judgment, such as preparing some compounded medications, operating automated dispensing equipment, and managing administrative duties.
- Record keeping:Maintain accurate and detailed electronic records of all prescriptions and transactions.
- Compliance:Adhere to all pharmacy laws and regulations, including those related to patient privacy (HIPAA) and medication distribution.
Assistant Manager
Clarksburg Groceries, Beer & Wine
01.2019 - 08.2021
- Led daily operations to ensure efficient store management and optimal customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Automation Clerk
United States Postal Service
03.1991 - 12.2018
- Operated automated sorting machines to ensure timely processing of mail.
- Monitored system performance and addressed operational issues promptly.
- Trained new staff on automation procedures and safety protocols.
- Assisted in troubleshooting equipment malfunctions to minimize downtime.
Education
High School Diploma -
Diwan Ballubhai High School
Ahmedabad, India05-1987
Skills
- Customer service
- Insurance claims processing
- Problem-solving skills
- HIPAA regulations
- Pharmacy and customer records management
- Drug management
Certification
- CPhT - Certified Pharmacy Technician
Languages
Hindi
Native or Bilingual
Timeline
Assistant Manager
Clarksburg Groceries, Beer & Wine
01.2019 - 08.2021
Pharmacy Technician
Giant Ahold
10.1993 - Current
Automation Clerk
United States Postal Service
03.1991 - 12.2018
High School Diploma -
Diwan Ballubhai High School