Peggy Ramos
Communication
Lewistown,PA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
22
22
years of professional experience
Work History
Data Entry Operator
NPTAA
05.2010 - Current
Telephone Representative/ Repair Technician
Hargrave Telephone Company
06.2007 - 08.2010
- Duties included answering phone calls in a professional manner
- Troubleshooting customer’s concerns until issues were resolved
- Assignments of trouble ticket if issue need more expert assistance as a technician to go out to the home
- Minimized escalations by identifying and addressing client needs.
- Troubleshot service problems, applying advanced understanding of offerings.
- Investigated and resolved customer inquiries and complaints quickly.
Phone Repair Technician
Mettle Telecommunications Incorporated
10.2001 - 07.2007
- Answered all calls with professionalism and polite manner to serve each customer with respect
- Repaired phone lines via GUI system system
- Trouble shooter with Verizon and assigned tickets to technical support to make a home visit
- Stayed on phone until issue was resolved
Education
Hyde School H.S.
Woodstock CT06.1980
Skills
- Compiling Data
- Mail Handling
- Log Book Updates
- Office Administration
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Data Entry Operator
NPTAA
05.2010 - Current
Telephone Representative/ Repair Technician
Hargrave Telephone Company
06.2007 - 08.2010
Phone Repair Technician
Mettle Telecommunications Incorporated
10.2001 - 07.2007
Hyde School H.S.
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