Darrell Thomas
Delivery driver
Baltimore,MD
Summary
Since 1975 i have worked my first job was working for my brickmason uncle and from there i went to school to become a brickmason myself while learning the trade. I as well had a uncle that was a Auto mechanic so i then grow interest in that field so i have been working since i was a kid very strong work athic very good since of direction very dependable neat and organize !!!!!
Overview
18
18
years of professional experience
Work History
Franchise Owner of Cleaning
Self Employed Services
06.2006 - Current
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Trained and motivated employees to perform daily business functions.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Consulted with customers to assess needs and propose optimal solutions.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Devised strategic business plan and aligned decisions with long-term vision to achieve consistent success in [Type] market.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Expanded business [Number]% by hiring and training staff, finding new locations and marketing franchises to local consumers.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Ran business effectively to consistently achieve at least [Number]% of goal each year.
- Conducted audit inspections and independent checks to verify parts and materials.
- Prepared annual budgets with controls to prevent overages.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved problems, improved operations and provided exceptional service
- Proved successful working within tight deadlines and a fast-paced environment
- Demonstrated respect, friendliness and willingness to help wherever needed
Ambassador
Giant’s delivery’s llc
Hanover , MD
04.2023 - 10.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept detailed records of deliveries and money received from customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected load security and checked for damages.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Filled out load paperwork and DOT-mandated log books.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Professional Car Detailer
Enterprise Rent-A-Car
03.2022 - 03.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Followed safety guidelines for cleaning vehicles and equipment.
- Provided exceptional customer service and addressed customer inquiries.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Washed cars and trucks daily for auto dealership.
- Washed, waxed, and buffed vehicle bodies for professional shine.
Education
Automotive Technology - Car Repair
Lincoln Technical Institute - Baltimore
Columbia, MD03.1994
Brick Mason Degree - Brickmason
Pitt Community College
Winterville, NC05.1981
Skills
- Onsite and remote services
- Cleaning agents
- Automotive detailing
- Fabric treatment
- Exterior waxing
- Relationship building
- Safety standards and protocols
- Teambuilding
- Planning and Coordination
- Decision-Making
- Glass Cleaning
- Chemical Cleaning
- Interior Cleaning
- Chandelier Cleaning
- Light Cleaning
- General Cleaning
- Cleaning Expertise
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Playing Chess
I've been playing chess for forty eight years !!!!
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ambassador
Giant’s delivery’s llc
04.2023 - 10.2024
Professional Car Detailer
Enterprise Rent-A-Car
03.2022 - 03.2023
Franchise Owner of Cleaning
Self Employed Services
06.2006 - Current
Automotive Technology - Car Repair
Lincoln Technical Institute - Baltimore
Brick Mason Degree - Brickmason
Pitt Community College