Darrell Watkins
Capitol Heights,MD
Summary
Proven leader with a track record of enhancing operational efficiency at BOP, adept in warehouse safety and staff management. Excelled in fostering teamwork and collaboration, significantly improving the workplace.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
31
31
years of professional experience
Work History
Electric Pallet Jack Operator
BOP
Schuylkill PA
07.2023 - 07.2024
- Improved warehouse efficiency by skillfully operating electric pallet jacks for transporting materials.
- Assisted in training new hires on proper electric pallet jack operation, promoting safety awareness and adherence to company procedures.
- Facilitated seamless shipping processes by accurately labeling outgoing shipments before transportation from the warehouse facility.
- Enhanced team productivity by assisting with loading and unloading trucks using the electric pallet jack.
- Showcased exceptional multitasking abilities while simultaneously operating the electric pallet jack and managing other essential warehouse duties.
- Streamlined product retrieval process through detailed knowledge of warehouse layout, reducing time spent searching for specific items.
- Optimized workflow efficiency by coordinating closely with teammates during high-volume periods, ensuring timely completion of assigned tasks.
EBay Seller
BOP
Schuylkill PA
07.2023 - 07.2024
- Implemented analytics tools to track store performance, identifying opportunities for growth and improvement within the marketplace.
- Established strong relationships with suppliers to secure favorable pricing and dependable product sourcing options.
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
- Managed inventory effectively, keeping track of stock levels and replenishing as needed to maintain optimum availability.
- Increased sales revenue by regularly updating inventory with popular and in-demand items.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Lead Orderly
BOP
Fort Dix NJ
11.2016 - 03.2023
- Enhanced the efficiency of daily operations by taking initiative in performing necessary tasks without direct supervision.
- Managed time efficiently while balancing multiple responsibilities, ensuring that all tasks were completed in a timely and accurate manner.
- Promoted a culture of teamwork among colleagues through effective collaboration on joint projects.
Sanitation Technician
Department of Health and Human Services
Jessup, MD
09.2009 - 02.2014
- Reduced cross-contamination risks by properly handling chemicals and maintaining designated storage areas.
- Collaborated with team members to complete large-scale cleaning projects within established timeframes.
- Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
- Enhanced workplace cleanliness by diligently following sanitation protocols and procedures.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Swept, mopped and sanitized facility.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Optimized chemical usage by accurately diluting products according to manufacturer''s specifications, minimizing waste while ensuring effective results.
- Completed accurate inventory counts and kept equipment and chemical storage areas clean and tidy, following policies in storing chemicals and safety equipment properly.
Call Center Manager
Blue Star Inc Barwood Taxi
4925 Nicholson Ct Kennsington MD 20895
02.2001 - 04.2007
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
Dietary Cook
Rose’s Kitchen
3635 Marlboro Pike District Heights Md 20747
04.1997 - 06.1998
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
- Followed standard recipes, menus and apportions according to established standards.
Security Officer
Hills Capital Security
621 Southern Ave Washington DC 20012
10.1993 - 07.1997
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Education
Central Senior High
200 Cabin Branch Drive Capitol Heights MD 2074306.1991
Skills
- Warehouse Safety
- Loading and unloading
- Workplace Cleanliness
- Order Picking
- OSHA Compliance
- Deadline Adherence
- Teamwork and Collaboration
- Team Player
- Problem-Solving
- Staff Management
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
Timeline
Electric Pallet Jack Operator
BOP
07.2023 - 07.2024
EBay Seller
BOP
07.2023 - 07.2024
Lead Orderly
BOP
11.2016 - 03.2023
Sanitation Technician
Department of Health and Human Services
09.2009 - 02.2014
Call Center Manager
Blue Star Inc Barwood Taxi
02.2001 - 04.2007
Dietary Cook
Rose’s Kitchen
04.1997 - 06.1998
Security Officer
Hills Capital Security
10.1993 - 07.1997
Central Senior High