Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darrell Wiggins

Oceanside,CA

Summary

Highly proactive manager with 6 years of experience in team leadership in Food and Beverage industry. Background includes sales, management and customer service in fast-paced settings.

Overview

8
8
years of professional experience

Work History

Service Associate

EOS Fitness
08.2024 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.

Restaurant General Manager

Pizza Hut
10.2018 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Carefully interviewed, selected, trained, and supervised staff.

Team Leader

Legoland California Resort
06.2016 - 12.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Education

No Degree - Marketing

Miracosta College
Oceanside, CA

Skills

  • Customer Support
  • Patience and Tolerance
  • Complaint Handling
  • Quality Assurance
  • Inventory Management
  • Food Safety
  • Cost Control
  • Pre-shift walk-through
  • Staff Scheduling
  • Hiring Decisions
  • Labor Management
  • Employee Retention
  • Restaurant Promotion
  • Food Preparation
  • Sanitation Standards

Timeline

Service Associate

EOS Fitness
08.2024 - Current

Restaurant General Manager

Pizza Hut
10.2018 - Current

Team Leader

Legoland California Resort
06.2016 - 12.2020

No Degree - Marketing

Miracosta College

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Darrell Wiggins