Darrell Wilburn
Memphis,TN
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Randstad
08.2023 - 02.2024
- Reduced order processing time through effective organization and prioritization of tasks.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Assisted in reducing product damage by properly handling and storing materials.
- Improved warehouse efficiency by streamlining inventory management processes.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Host
Rotolos Craft And Crust
02.2023 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Team Lead
Malco Theaters
02.2022 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Cashier
Boba Bang
03.2022 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Sales Associate
Old Navy
03.2021 - 12.2022
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Enhanced overall customer experience by proactively identifying areas for improvement and implementing necessary changes, leading to a more enjoyable shopping environment.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Managed efficient cash register operations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
Education
High School Diploma -
Overton High School
Memphis, TN05.2023
Skills
- Department Organization
- Staff Training
- POS Inventory System Operation
- Microsoft Office // Google Docs // Excel
- Administrative Support
- Billing and Payment Processing
- Hospitality and Accommodation
Timeline
Warehouse Associate
Randstad
08.2023 - 02.2024
Host
Rotolos Craft And Crust
02.2023 - 08.2023
Cashier
Boba Bang
03.2022 - 08.2022
Team Lead
Malco Theaters
02.2022 - 08.2023
Sales Associate
Old Navy
03.2021 - 12.2022
High School Diploma -
Overton High School