Darrell Williams

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins and check-outs.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained clean and organized front desk areas to uphold polished company image.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

As a High-Ticket Closer for a tech startup, My primary responsibility is to lead and facilitate the sales process for high-value products or services. This entails engaging with potential clients, understanding their needs and pain points, and effectively presenting how the company's tech solutions can address those challenges. I work closely with the sales team to generate leads, build relationships, and negotiate deals, often involving substantial financial transactions. My role may also require me to stay updated on industry trends, competitors, and product knowledge to communicate the unique value proposition of the startup effectively. Ultimately, my success in closing high-value deals plays a pivotal role in the growth and sustainability of the tech startup.

• Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
• Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
• Participated in brainstorming sessions to generate creative ideas for campaigns.
• Managed paid social media advertising campaigns to reach and engage target audiences.
• Responded to inquiries and engaged with followers to build community and support customer engagement.
• Increased user base by promoting brand awareness and launching key marketing efforts.
• Trafficked advertisements to target audience using specific algorithms for focused exposure.
• Researched and identified new opportunities for increasing company's social media presence.
• Created content strategies for digital media.
• Implemented pay-per-click campaigns to increase website traffic and conversions.
• Developed and deployed content marketing strategies to improve organic search traffic.

• Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
• Used hand-held scanners and physical logs to accurately track item movements.
• Transported inventory items to appropriate locations.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Maintained clean, orderly work environment free of hazards.
• Helped train new employees in safe practices and warehouse procedures.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Assembled pallets and crates for secure transportation of materials.

• As a Site Director at the YMCA, My primary responsibility was to provide effective leadership and management for the YMCA site. I oversaw the daily operations, including program planning and execution, budget management, staff supervision, and member engagement. Ensuring a safe, inclusive, and welcoming environment was crucial, along with building strong community relationships and adhering to all relevant regulations and guidelines. My role played a pivotal part in advancing the YMCA's mission of fostering youth development, promoting healthy living, and encouraging social responsibility within the community I served.

• As a Personal Care Assistant at a nursing home, my primary responsibility were to provide compassionate and individualized care to residents. This involved assisting with activities of daily living, such as bathing, dressing, grooming, and feeding, while ensuring their comfort and dignity. I also played a vital role in monitoring residents' health, reporting any changes to the nursing staff, and administering medications as directed. Building rapport and offering emotional support to residents, as well as engaging them in recreational activities and social interactions, was essential for their overall well-being. In addition, maintaining a clean and safe environment, following established protocols, and collaborating with the healthcare team were integral aspects of my role in promoting the highest quality of life for residents in the nursing home.

• As a Project Coordinator at Boys & Girls Club, my responsibilities revolved around the efficient planning, organization, and execution of various educational projects and initiatives. I collaborated closely with teachers, administrators, and other stakeholders to ensure that projects aligned with the school's educational objectives and curricular goals. My tasks included developing project timelines, coordinating resources, monitoring progress, and evaluating outcomes. Additionally, I played a crucial role in facilitating communication among team members, tracking budgets, and addressing any logistical challenges that may have arisen during the project's lifecycle. Ultimately, my role was essential in promoting an enriched and effective learning environment for Boys & Girls Club members.

• As a Youth Development Professional, my central responsibility was to support the holistic development of young individuals by providing them with structured, engaging, and enriching experiences. This involved creating and implementing age-appropriate programs and activities that foster academic, social, emotional, and physical growth. I served as a mentor and role model, guiding youth in building life skills, self-confidence, and resilience. Additionally, I was responsible for maintaining a safe and inclusive environment, promoting positive behavior, and cultivating a sense of belonging and community among participants. My role was pivotal in helping young people reach their full potential and preparing them for future success.

• As a Recreational Aide at the Boys and Girls Club, my core responsibilities were to create a fun and safe environment where children and youth can engage in recreational and educational activities. I assisted in planning and organizing a variety of programs, games, and events that promoted physical activity, teamwork, creativity, and personal growth. My role involved actively supervising and engaging with club members, ensuring their well-being and adherence to club rules. Building positive relationships, providing mentorship, and fostering a sense of belonging within the club community were key components of my duties. Ultimately, my role contributed significantly to the overall positive development and well-rounded experiences of the young participants at the Boys and Girls Club.