Darrell Wilson
Buckeye,AZ
Summary
Self- motivated with over a decade of IT /Telecommunications experience. Sales has been primary career last six years. Currently continuing education completing the AWS Cloud Architect Certification and currently looking for a role to use sales and technical experience and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medicare Sales Representative
ASSURANCE IQ
08.2022 - Current
- Licensed and certified rep for the following Medicare Advantage Organizations & Stand-alone Prescription Drug Plans with Medicare Contracts
- Aetna, Humana, United Healthcare, HCSC, Anthem, Cigna, and WellCare
- Assist Medicare-eligible individuals in selecting the right Medicare advantage insurance plan to help with healthcare coverage that is the best fit for the individual
- Uphold all Federal CMS Medicare requirements
- Utilize comprehensive tools and training resources to meet monthly sales goal with High Customer Satisfaction and minimum chargebacks
- Consistent high quality sales monthly with great customer satisfaction and low chargebacks
- 10-20 monthly
- Inside sales with in-bound calls
- Call center environment.
- Analyzed customer needs to provide customized insurance solutions.
- Enhanced customer satisfaction by addressing and resolving Medicare-related inquiries promptly and accurately.
- Developed personalized sales strategies to match individual client needs with optimal Medicare plans, maximizing enrollment opportunities.
- Organized and detail-oriented with a strong work ethic.
Policy Of Service Agent
American Income Life
08.2021 - 08.2022
- High-volume phone contact with policyholders, union members and their friends and family
- 100-150 outbound calls daily
- Processing policyholder requests from correspondence, phone calls and emails
- Review and maintain new and revised procedures regarding policy information
- Maintain department standards for number of calls, average handle and time management
- Customer service background and good phone skills
- Excellent communication, both written and oral, and organization skills
- Able to maintain confidentiality
- Excellent alpha and number recognition skills
- Demonstrated mathematical abilities
- Basic PC skills
- Able to handle high stress situations calmly and with tact and professionalism
- Strong decision making skills with t ability to analyze situations and make logical conclusions
- Host and present meetings via ZOOM video conference.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Organized and detail-oriented with a strong work ethic.
Associate
Virtuity Financial Partners
08.2020 - 08.2021
- Lead generation to find potential clients using Social media, cold calling
- Developed strong rapport with customers and created positive impression of business.
- Analyzed customer data to identify trends and anticipate customer needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Identified issues, analyzed information and provided solutions to problems.
- Lead generation to find potential clients using Social media, cold calling
- Help potential clients find way to make their money work for them to accomplish their financial goals within Index market
- Complete Financial Needs Analysis for each client and then find best product to accomplish their financial goals.
- 25 -50 outbound calls daily
Leasing Consultant- Lease Up
Indigo Real Estate
04.2019 - 08.2021
- Direct sales of apartment leases
- Coordination of all activities related to apartment rentals, move-ins, move-outs, and lease renewals
- Intensive, professional customer service interacting with prospective and current residents to achieve maximum occupancy and ensure resident retention
- Welcoming, helpful presence to all current and prospective residents and customers
- Professional responsiveness to walk-in, and high volume telephone and e-mail inquiries
- Guiding scheduled and unscheduled tours of property
- Preparing lease and lease renewal documentation
- Assist in coordination of resident/community events and gatherings
- Assist in coordination of resident/community maintenance service requests
- Timely, accurate recording of required data using On Site, Yardi Property, and CRM Management software
- Prepare and generate documents and reports, manage routine processes and correspondence
- Collaborate to support property marketing strategies consistent with established procedures
- Assist in coordination and updates to advertisements and listings.
- Leased 6 properties ranging from Studio apartments to 2 bedroom townhomes. 40 -290 apartments
REALTOR/Broker
RE/MAX CHOICE EXECUTIVES
08.2017 - 03.2019
- Generated leads for sales and rental properties through cold calls and referrals.
- Negotiated, facilitated, and managed real estate transactions.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Developed new business and managed new and existing clients.
- Compared recently sold area properties to determine competitive market prices.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Advertised client properties through websites, social media, and real estate guides.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
REALTOR/BROKER
Berkshire Hathaway Home Services
03.2017 - 08.2017
- Negotiated, facilitated, and managed real estate transactions.
- Coordinated appointments to show tenants and buyers prospective homes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Negotiated, facilitated, and managed real estate transactions.
Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Assisted clients in navigating complex financial transactions, ensuring a s
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Developed new business and managed new and existing clients.
Compared recently sold area properties to determine competitive market prices.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Advertised client properties through websites, social media, and real estate guides.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Completed property walk through before completing deals to uphold accuracy in listings and appraisals.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Personal transaction record $450,000 single family home
- R
Network Transport Technician
T-Mobile U.S.A
10.2013 - 10.2016
- Implemented remote monitoring tools to efficiently track system performance and address issues.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Provide remote network surveillance and trouble shooting.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Test, locate and repair simple equipment problems
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Troubleshoot and Escalate all T1, DS3, AAV- Ethernet transport related issues dealing with sites and retail stores.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Participated in cross-functional teams for collaborative problem-solving, supporting efficient project completion timelines.
- Collaborated with vendors to ensure timely delivery of equipment while maintaining budgetary constraints.
- Worked with outside vendors for fiber installations and service.
- Designed and evaluated WAN and LAN connectivity technologies.
Network Data Technician
T-Mobile U.S.A
01.2005 - 10.2013
- Handle internal data desk procedures of monitoring T-mobile's multiple IP networks (Network Management, Backbone and Customer Related), GPRS network, ATM network, and value added services (VAS) platforms associated with mobile smartphones
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Supported company-wide IT initiatives, sharing expertise on networking best practices with colleagues across departments.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Support Tier 2 IP with nightly maintenance & deployment, migrations, and major network element upgrades with MOP implementation of Cisco, Alcatel, and Lantronix Routers and switches.
- Installed patches and performed backups, system builds and image updates.
- Performed system patches, service packs, hot fixes and new security configurations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed tracing and patching operations for copper networks.
- Performed necessary maintenance to support network availability.
- Assisted in design and installation of new network infrastructure, resulting in increased efficiency.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
Education
Applied Associates in Music Business -
Art Institute of Seattle
Seattle, WA06.1998
General Classes in Computer Science Studies -
Kilgore Community College
Kilgore, TX08.1996
General Classes in Computer Science Studies -
University of Houston
Houston, TX10.1993
Skills
- Customer Service
- Sales
- CRM
- Powerpoint
- Marketing
- Word
- Outlook
- Microsoft Office
- Computer Networking
- Social media management
- Time management
- English
- Inside sales
- LAN
- OSPF
- WAN
- Negotiation
- Contracts
- Firewall
- Cold calling
- Direct sales
- CRM software
- Presentation skills
- Technical support
- Cloud architecture
- Software troubleshooting
- Cloud infrastructure
- AWS
- Telemarketing
- DNS
- TCP/IP
- VPN
- Network Monitoring
- AWS cloud
- Policy Changes
- Customer Referrals
- Up-selling techniques
- Insurance Eligibility
- Call Center Customer Service
- Regulatory Requirements
- Sales Reporting
- Insurance Program Analysis
- CRM Software
- Quality Assurance Requirements
- In-depth product knowledge
- Customer Engagement
- Quotes and sales
- Health Insurance Sales
- Vision and dental insurance
- Insurance Policy Sales
- Objection handling
- Listening Skills
- Sales expertise
- Direct Sales
- Lease Renewals
- Lease writing
- Sales Techniques
- File Management
- Critical Thinking
- Multi-family property management
- Property Showing
- Fair Housing Regulations
- Sales proficiency
- Building rapport
- Fair housing policies
- Closing Techniques
- Lead Conversion
- Decision-Making
- Property Tours
- Leasing and sales
- Lease Agreements
- Local and State Laws
- Telephone and email etiquette
- Relationship Building
- IP address structure
- Equipment Configuration
- Load Balancing
- IP Addressing Expertise
- Network Monitoring and Tracking
- Network Monitoring Tools Proficiency
- Network Problem Solving
- CiscoWorks
- Wide Area Network Management
- Subnetting expertise
- Routing protocol expertise
- Data backups
- Cisco IDS Network
- Port security knowledge
- Network device monitoring
- Data Center Networking
- LAN switching technologies
- IP Services
- Cisco switching expertise
- Hardware Installation
- Layer-2/3 protocols
- Telecommunications Systems
- Compliance Assessment
- Load Balancing Techniques
- Remote work support
- 8021x experience
- Strong troubleshooting skills
- Network architecture understanding
- Wide Area Network Optimization
- Voice over IP Solutions
- Performance Improvement
- WAN Acceleration technologies
- OSPF routing
- Telephone and email etiquette
- Relationship Building
- IP address structure
- Equipment Configuration
- Load Balancing
- IP Addressing Expertise
- Network Monitoring and Tracking
- Network Monitoring Tools Proficiency
- Network Problem Solving
- CiscoWorks
- Wide Area Network Management
- Subnetting expertise
- Routing protocol expertise
- Data backups
- Cisco IDS Network
- Port security knowledge
- Network device monitoring
- Data Center Networking
- LAN switching technologies
- IP Services
- Cisco switching expertise
- Hardware Installation
- Layer-2/3 protocols
- Telecommunications Systems
- Compliance Assessment
- Load Balancing Techniques
- Remote work support
- 8021x experience
- Strong troubleshooting skills
- Network architecture understanding
- Wide Area Network Optimization
- Voice over IP Solutions
- Performance Improvement
- WAN Acceleration technologies
- OSPF routing
Certification
- Licensed General Lines Agent- TEXAS, 2702291, TEXAS, 07/28/21, 11/30/25
- Licensed Producer Health, Life & Annuities- COMMONWEALTH OF VIRGINIA, 1255736, COMMONWEALTH OF VIRGINIA, 08/01/21, 11/30/24
- Licensed Insurance Producer- State of Montana, 3001465661, State of Montana, 08/24/21, 11/30/24
- Licensed Insurance Producer - State of Arkansas, 19725212, State of Arkansas, 09/30/22, 11/30/25
- Licensed Insurance Producer - State of California, 4243746, State of California, 10/05/22, 10/31/24
- Licensed Insurance Producer - Arizona, 19705212, State of Arizona, 07/18/22, 11/30/25
- Licensed Insurance Producer - Illinois, 19705212, State of Illinois, 09/23/22, 11/30/24
- Licensed Insurance Producer - Kentucky, DOI - 1233995, State of Kentucky, 09/23/22, 11/30/24
- Licensed Insurance Producer - State of Louisiana, 1050883, State of Louisiana, 09/30/22, 11/30/25
- Licensed Insurance Producer - State of Mississippi, 10894790, State of Mississippi, 09/30/22, 11/30/25
- Licensed Insurance Producer - State of North Carolina, 19705212, North Carolina, 09/30/22, Present
- Licensed Insurance Producer - State of New York, LA-1755433, State of New York, 11/29/22, 11/28/24
- Licensed Insurance Producer - State of Ohio, 1465413, State of Ohio, 11/29/22, 11/28/24
- Licensed Insurance Producer - State of Pennsylvania, 1091406, State of Pennsylvania, 09/23/22, 11/30/24
- Licensed Insurance Producer - State of South Carolina, 19705212, State of South Carolina, 09/30/22, 11/30/24
Additional Information
Professional Skills: Comprehensive knowledge of CISCO/CCNA networking technologies and protocols Cisco and Alcatel-Lucent Router Configuration via CLI -V-LANs (Access Ports, Trunking Ports) -Routing protocols -BGP, OSPF -VRF/MPLS configuration -Administration of Storm-Control -Fast-Ethernet, Gig-Ethernet, and Ten-Gig-Ethernet card installations & replacements -Spanning Tree Protocol /Port fast Extensive knowledge of Network System Engineering Methods Extensive knowledge of GSM/GPRS/EDGE/UMTS/HSPA Ability to test and troubleshoot GPRS protocols/interfaces: FR, NSCVI, NSEI, DLCI, Gb, Gn, Gr, GI, Iub Strong technical support background, communication skills in customer service, and troubleshooting
Personal Information
Title: Tech and Sales Professional
https://www.credly.com/badges/e978aa3c-e04d-4d4b-91d4-e01a45f5e47e/public_url
This is the practical learning badge I have completed in the AWS cloud training. I am prepping for my AWS Cloud Practitioner exam as well as continuing my AWS Cloud Architect Associate SAA-C03 studies. This shows I have foundational knowledge of the AWS cloud and how is works.
Timeline
Medicare Sales Representative
ASSURANCE IQ
08.2022 - Current
Policy Of Service Agent
American Income Life
08.2021 - 08.2022
Associate
Virtuity Financial Partners
08.2020 - 08.2021
Leasing Consultant- Lease Up
Indigo Real Estate
04.2019 - 08.2021
REALTOR/Broker
RE/MAX CHOICE EXECUTIVES
08.2017 - 03.2019
REALTOR/BROKER
Berkshire Hathaway Home Services
03.2017 - 08.2017
Network Transport Technician
T-Mobile U.S.A
10.2013 - 10.2016
Network Data Technician
T-Mobile U.S.A
01.2005 - 10.2013
Applied Associates in Music Business -
Art Institute of Seattle
General Classes in Computer Science Studies -
Kilgore Community College
General Classes in Computer Science Studies -
University of Houston
- Licensed General Lines Agent- TEXAS, 2702291, TEXAS, 07/28/21, 11/30/25
- Licensed Producer Health, Life & Annuities- COMMONWEALTH OF VIRGINIA, 1255736, COMMONWEALTH OF VIRGINIA, 08/01/21, 11/30/24
- Licensed Insurance Producer- State of Montana, 3001465661, State of Montana, 08/24/21, 11/30/24
- Licensed Insurance Producer - State of Arkansas, 19725212, State of Arkansas, 09/30/22, 11/30/25
- Licensed Insurance Producer - State of California, 4243746, State of California, 10/05/22, 10/31/24
- Licensed Insurance Producer - Arizona, 19705212, State of Arizona, 07/18/22, 11/30/25
- Licensed Insurance Producer - Illinois, 19705212, State of Illinois, 09/23/22, 11/30/24
- Licensed Insurance Producer - Kentucky, DOI - 1233995, State of Kentucky, 09/23/22, 11/30/24
- Licensed Insurance Producer - State of Louisiana, 1050883, State of Louisiana, 09/30/22, 11/30/25
- Licensed Insurance Producer - State of Mississippi, 10894790, State of Mississippi, 09/30/22, 11/30/25
- Licensed Insurance Producer - State of North Carolina, 19705212, North Carolina, 09/30/22, Present
- Licensed Insurance Producer - State of New York, LA-1755433, State of New York, 11/29/22, 11/28/24
- Licensed Insurance Producer - State of Ohio, 1465413, State of Ohio, 11/29/22, 11/28/24
- Licensed Insurance Producer - State of Pennsylvania, 1091406, State of Pennsylvania, 09/23/22, 11/30/24
- Licensed Insurance Producer - State of South Carolina, 19705212, State of South Carolina, 09/30/22, 11/30/24
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