Darrell A. Washington

• Assisted senior leadership in managing all aspects of operations.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• Full-service Human Resources consultant.
• Unit Director for the HR Community of Practice.
• Administer AFSMCE and Skilled Trades contracts.
• Administer grievance process for union employees.
• Provide consultation to units on HR policies & procedures.
• Consult with units on compensation, organizational structure, and talent management strategies.
• Partner with units to develop performance management systems
• Resolved employee complaints and grievances successfully through mediation and collaboration.

• Developed a Retention Toolkit for supervisors and staff employees. Benchmarked best practices and developed a Business Case and Final Report. Successfully piloted the program in eleven schools and colleges. Conducted employee satisfaction surveys. Implemented process across all UM campuses. On-going responsibility for toolkit maintenance and data gathering for process improvement. Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance to identify areas of improvement and make adjustments.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Developed and initiated projects, managed costs, and monitored performance.

KEY LEADERSHIP POSITIONS

• Human Resource Manager - Information Technology
• Global Human Resource Manager- Climate Control Division
• Plant Human Resource Manager - Saline Plant
• North American Recruiting and Placement Manager - Central Staff
• Human Resource Manager - Marketing and Sales Division
• Performance Management Team - Central Staff
• Labor Relations Supervisor - Milan Plant

SIGNIFICANT ACCOMPLISHMENTS

• On-boarding and Assessment of new hires for North American Operations
• Managed candidate qualifications, compensation, job placement, budgets, and employee orientation programs
• Developed metrics dashboard to measure offer acceptance rates, diversity, quit rates, level of employee engagement during their first six months of employment, summer intern programs, and validated candidate assessment tools
• Developed a marketing strategy to differentiate Ford from other automotive companies
• Member of team that developed global performance management system.
• Managed a forum of HR managers from around the world
• Developed a website for hourly employees to access company information from non-work locations
• Negotiated universal classification for hourly employees that greatly improved plant efficiency (Milan Plant)
• Managed the delivery of over 166,000 personal computers. Total cost: $25M
• Developed a Negotiations Strategy Paper with the UAW for the US and Canada to ensure competitive rates and employee usage on company-provided computers (2004). Total savings of $4M
• Served as an Executive on Loan for the United Way of Southeastern Michigan
• Received the highest performance rating in knowledge, problem solving, corporate responsibility, presentation ability, dedication, and commitment to the community
• Successfully installed a Key Card Access System for plant employee security (2003)
• Centralized employee records resulting in operating efficiencies (2002-03)
  Total savings $2M
• Part of the Team that championed the development of the Ford African American Network (FAAN)
• Developed Transitional Work Arrangements for work life balance that included compressed workweeks, telecommuting, educational advancement, child/elder care
• Managed the delivery of 166,000 computers to all employees in North America and Canada
• Responsible for $230M budget
• Implemented company cost reductions actions with total saving of $6M
  Achieved annual business targets of $25M
• Developed a global Champion’s network for computer deployment
• Responsible for administering union contract and grievance procedures
  Responsible for HR and labor relations policies and programs for 3000 employee facility
• diversity, and global relationship with sister plant in China
  Achieved union contract settlement without disruption to production schedules
• Achieved a 45% improvement in lost time case rate and 43% in severity rate
• Established a plant leadership committee that supported 14 community activities
• Implemented a corporate training system for all employees
• Directed the recruitment of minorities and women in all professional employment categories
• Responsible for contract administration for 6 US facilities and 6 countries
  Directed a staff of 25 HR professionals
• Responsible for HR policy and programs for the US, Mexico, France, Czech Republic, Germany, Korea, Japan, Thailand, and the UK
• Developed hourly classification and wage rates for 2 plants in Thailand and Czech Republic
• Responsible for HR policies and programs, union contracts for plants in the Czech Republic, Thailand, Korea, Mexico, Canada, France, Germany, Japan, and the UK
  Implement pay for performance