Darrell Hunter
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Swing Education
04.2025 - Current
- Managed classroom behavior and fostered a positive learning environment.
- Collaborated with school staff to ensure smooth transitions between classes.
- Supervised students during lunch and recess, ensuring safety and engagement.
- Encouraged positive behavior among students through effective communication techniques.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Supported special needs students by providing individual instruction as needed.
- Adapted teaching methods to accommodate diverse learning styles.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Branch Member Specialist
Auto Club of Southern California
01.2022 - 08.2024
- Delivered exceptional service to members by resolving inquiries, processing DMV transactions, and handling account updates.
- Drove member retention and satisfaction through personalized support and needs-based solutions.
- Processed vehicle registrations, title transfers, and renewals in compliance with DMV regulations.
- Utilized Salesforce for data entry, membership tracking, and transaction documentation.
- Trained new employees on membership systems, DMV policies, and service excellence.
- Managed cash transactions accurately, ensuring reconciliation and compliance.
- Provided exceptional customer service to members seeking assistance.
- Assisted members with account inquiries and service requests effectively.
- Tracked inventory levels of supplies needed for daily operations.
- Processed membership applications, renewals, payments and cancellations accurately and efficiently.
- Collaborated with colleagues across multiple departments in order to achieve common goals.
- Performed regular audits to ensure compliance with company policies and procedures.
Barista
Starbucks
01.2014 - 11.2022
- Delivered outstanding customer service in a high-volume environment while managing transactions and resolving concerns.
- Supported training and development of new hires, maintaining service consistency.
- Engaged customers with product knowledge and promoted seasonal items and membership programs (Starbucks Rewards).
- Prepared high-quality beverages according to customer specifications.
- Operated point-of-sale systems to process transactions efficiently.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Supported highest standards of conduct and service to support company reputation.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Placed orders with suppliers for delivery of products required for daily operations.
Medical Support Assistant
U.S. Department of Veteran Affairs
01.2021 - 01.2022
- Served as the first point of contact for veterans, managing appointments and handling inquiries with empathy and professionalism.
- Maintained patient data integrity within EHR systems and ensured HIPAA compliance.
- Supported patient navigation through referral processes and specialist coordination.
- Assisted veterans with scheduling medical appointments and follow-up care.
- Coordinated communication between healthcare providers and veteran patients.
- Supported team members in administrative tasks during high-volume periods.
Student Activities Assistant
Paul Quinn College
01.2017 - 01.2019
- Coordinated student programs to improve campus engagement and inclusivity.
- Acted as liaison between administration and student organizations, promoting communication and collaboration.
- Assisted in organizing student events and activities for campus engagement.
- Supported student organizations in planning and executing events effectively.
- Managed communication between students, faculty members, administrators and outside vendors.
- Collaborated with other departments to coordinate resources for student activities.
Athletic Director Intern
Paul Quinn College
01.2015 - 01.2017
- Assisted with operations, scheduling, and communication for athletic programs and facilities.
- Facilitated communication between coaches, athletes, and administration for smooth operations.
- Managed inventory of sports equipment and arranged for maintenance as needed.
- Organized and implemented fitness classes for faculty, staff, and students.
- Ensured compliance with all NCAA rules and regulations governing collegiate athletics.
Education
B.A. - Business Administration
Paul Quinn College
Dallas, TX08.2023
Skills
- Member Relationship Management
- Classroom management
- Student engagement
- Behavioral support
- Customer service
- Data entry
- Compliance auditing
- Customer Retention Strategies
- Conflict Resolution & Issue Management
- Cross-Selling & Upselling
- CRM & Data Entry (Salesforce, EHR)
- DMV & Regulatory Compliance
- Call Center & In-Person Service
- Team Collaboration & Training
Affiliations
Member, Omega Psi Phi Fraternity Inc.
References
Available upon request.
Timeline
Substitute Teacher
Swing Education
04.2025 - Current
Branch Member Specialist
Auto Club of Southern California
01.2022 - 08.2024
Medical Support Assistant
U.S. Department of Veteran Affairs
01.2021 - 01.2022
Student Activities Assistant
Paul Quinn College
01.2017 - 01.2019
Athletic Director Intern
Paul Quinn College
01.2015 - 01.2017
Barista
Starbucks
01.2014 - 11.2022
B.A. - Business Administration
Paul Quinn College