Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DARRELL R CATES

Pearland,TX

Summary

Proven talent for aligning business strategy and objectives with established quality and operations management to help achieve maximum operational impacts with minimum resource expenditures. Results-focused thought leader with expertise spanning operations management, cross-functional team leadership, account analysis, client acquisition, customer service, issue resolution, risk management, administrative support, audit preparation, technology solutions, logistics, marine consulting, and project management. Exceptionally dedicated professional with keen communication, as well as client relationship management, regulatory compliance, and resource allocation expertise. Senior Branch Manager with over 18 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and with Heavy Fuel Blending.

Overview

23
23
years of professional experience
1
1
Certification

Work History

BRANCH MANAGER

BUREAU VERITAS
HOUSTON, TX
09.2021 - 10.2022
  • Develop forecasts, financial objectives and business plans
  • Meeting specific goals and metrics for KPI’s
  • Manage budget and keep PNL within guidelines
  • Providing training, coaching, development of employees
  • Continually improvements and propose corrective actions that meet challenges and improve growth opportunities
  • Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
  • Adhere to high ethical standards, and comply with all regulations
  • Network to improve the presence and reputation of the branch and company
  • Stay abreast of competing markets and provide reports on market movement and penetration
  • Able to increase revenue 47% within 10 months.

OPERATIONS MANAGER

BUREAU VERITAS
HOUSTON, TX
01.2010 - 09.2021
  • Provide dynamic and comprehensive leadership to 16 field staff members and 7 supervisors, including handling all aspects of hiring, vacation coordination, sick leave, and disciplinary action
  • Drive business success and continuous improvement by opening new lines of communication for business and customer relations and maintaining daily contact with key customers
  • Spearhead the planning and execution of both small- and large-scale customer events
  • Deliver high-quality analytical data to customers, including reviewing data to verify integrity
  • Resolve complex customer issues and concerns in a timely, professional, and effective manner
  • Handle administrative tasks to support operational efficiency, including ordering office/field supplies, processing customer invoices, communicating with customers regarding past due invoices, and performing data entry within customer-designated portals
  • Coordinate with general contractors and vendors to schedule customer visits
  • Ensure optimal regulatory compliance by assisting with internal/external audit preparation, including proofing documents
  • Promote a positive and knowledgeable work environment by integrating training classes & initiatives
  • Perform basic IT functions, including networking, program installation, and system issue resolution
  • Demonstrate success working remotely across multiple locations and serving as an on-call associate.

SENIOR ACCOUNT ANALYST

INSPECTORATE AMERICA CORP
HOUSTON, TX
10.2007 - 01.2010
  • Played a key role as customer liaison tasked with ensuring the delivery of optimal results by orchestrating all aspects of supply, equipment, and physical plan logistics in line with requirements
  • Cultivated a supportive and productive work environment by efficiently delegating tasks and promoting the professional development of 12 team members
  • Mitigated risks by identifying discrepancies relating to customer relations and implementing effective solutions
  • Complied with all handbook, refinery, US Coast Guard, storage facility, DOT, and OSHA regulations, protocols, standards, and best practices.

SENIOR MARINE CONSULTANT

INSPECTORATE AMERICA CORP
HOUSTON, TX
07.2004 - 07.2007
  • As Shift Supervisor responsible for checking job orders, communicating with terminal personnel, and training and mentoring team members to support professional growth
  • Aligned objectives and bridged communications with customer representatives and vessel personnel to ensure compliance with safety regulations
  • Conducted in-depth field analysis, including quantifying and sampling black oil, crude oil, cutterstock, VGO, MDO, slurry, and asphalt vessels, barges, and shore tanks
  • Led inspections to identify losses or discrepancies that occurred during operations as well as documented measurements for offshore and inland marine vessels.

SENIOR MARINE CONSULTANT

INTERTEK COMMODITIES
DEER PARK, TX
10.2002 - 07.2004
  • Contributed to quality, operational efficiency, and risk management by quantifying/sampling lube oil, black oil, crude oil, cutterstock, VGO, MDO, slurry, and asphalt/petrochemical vessels, barges, and shore tanks while assessing losses or discrepancies.

ASSISTANT MARINE CONSULTANT

SGS OIL, GAS AND CHEMICAL
BAYTOWN, TX
08.1999 - 10.2002
  • Quantified and sampled lube oil, black oil, crude oil, cutterstock, VGO, MDO, slurry, and asphalt/petrochemical vessels, barges, and shore tanks
  • Investigated losses, issues, and discrepancies to proactively minimize risks.

Education

Business Management

University of Phoenix
Houston, TX

Skills

  • Cost Data Analysis
  • Accounting Techniques
  • Team-Building Leadership
  • Shift Scheduling
  • Cost Management
  • Adaptable to Changing Conditions
  • Prioritizing and Planning
  • Public Speaking
  • Customer Service
  • Process Improvement
  • Coaching and Mentoring
  • Work Prioritization
  • ADP Workforce Now
  • Fire Safety Regulations
  • Financial Markets
  • Business Relationship Management
  • Sales Strategies
  • Financial Analysis
  • Business Management Principles
  • Staff Recruitment and Hiring
  • Performance Review
  • Branch Operations Management
  • Business Development
  • Supply Chain Management
  • Regulatory Compliance
  • Sales Support
  • Interviewing and Hiring
  • Corporate Social Responsibility
  • Financial Management
  • Employee Training Oversight
  • Financial Statements
  • Operational Reporting
  • Conflict Resolution
  • Judgment and Decision-Making
  • Training and Development

Certification

Basic Awareness of Hazardous Material Certificate Class I Seminar Certificate for the Transportation of Liquid/Dry Materials Class II Seminar Certificate for Marine Vessels IFIA Hazardous Materials, Liquid/Dry Cargos, International/Regional Marine Transportation Certificates UTI Training for Marine Cargo Movements TWIC Certification ADDITIONAL INFORMATION Languages: English Technical Proficiencies: Microsoft Office Suite (Word, PowerPoint, Excel, Exchange, etc.)

Timeline

BRANCH MANAGER

BUREAU VERITAS
09.2021 - 10.2022

OPERATIONS MANAGER

BUREAU VERITAS
01.2010 - 09.2021

SENIOR ACCOUNT ANALYST

INSPECTORATE AMERICA CORP
10.2007 - 01.2010

SENIOR MARINE CONSULTANT

INSPECTORATE AMERICA CORP
07.2004 - 07.2007

SENIOR MARINE CONSULTANT

INTERTEK COMMODITIES
10.2002 - 07.2004

ASSISTANT MARINE CONSULTANT

SGS OIL, GAS AND CHEMICAL
08.1999 - 10.2002

Business Management

University of Phoenix

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