Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Darrell W Bowens

Greenbelt,MD

Summary

Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Overview

25
25
years of professional experience

Work History

Energy Consultant/ WAH

Revenue Group
Cleveland, OH
06.2020 - Current
  • Presented and explained energy efficiency programs to social, commercial and industrial audiences.
  • Participated in continuous training opportunities to hone craft and build leadership skills.
  • Consulted with customers related to end-use natural gas applications and conducted technical and economic analysis.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Connected customers with services based on individual needs and vendor capabilities.

Cashier/Stocker

Giant Food Stores
Lanham, Md.
04.2018 - Current
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used POS system to enter orders, process payments and issue receipts.

Retail Sales Consultant

Verizon Wireless
Laurel, Md.
01.2001 - 06.2015
  • Oversaw deposits, processed financial transactions, and maintained inventory.
  • Implemented needs assessments to recognize demand for services and products.
  • Exceeded sales goals by 115 % utilizing exemplary customer service skills.
  • Determined solutions for clients promptly and professionally.
  • Managed and established business accounts with individuals.
  • Built relationships with customers to increase likelihood of repeat business.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Handled all customer relations issues in gracious manner and in accordance with company policies.

Accounts Management Specialist

Verizon Wireless
Laurel, Md.
06.1998 - 06.2001
  • Verified data with integrity and accuracy.
  • Negotiated renewals with dissatisfied customers.
  • Problem solving and changing status of customers accounts.
  • Compensation given to customers account with credit system applied toward account or purchases in store. Retained potential disconnect customers.
  • Reconnected disconnected customers account.

Customer Service Representative

Verizon Wireless
Laurel, Md.
06.1996 - 06.1998
  • Learned, referenced and applied product knowledge information.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Processed changes on accounts per customer request via phone.
  • Recommended plans, products and services for customers according to their usage.
  • Processed name changes on accounts (Assumption of Liability).
  • Relocation of accounts.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
  • Responded to customer requests for products, services and company information

Education

Business

University of Maryland - College Park
College Park, MD

Skills

  • Product recommendations
  • Collecting payments
  • Customer satisfaction
  • Retail sales
  • Opening and closing procedures
  • Cash register familiarity
  • Skilled problem solver
  • Technical aptitude
  • Excellent communication skills
  • People-oriented
  • Training and development
  • Sales experience
  • POS systems knowledge
  • Strong work ethic
  • Active listening skills

Accomplishments

  • Received the "Employee of the Month" award.
  • Achieved status as one of 1 top sales performers in my store.
  • President Cabinet Sales List, 2001 2005
  • Received Numerous Accommodation Awards In Customer Service.
  • Received Accommodation Awards in Loyalty Management.
  • Awarded over 1,500.00 dollars in a Performance Program Contest(Recognizing You).

Timeline

Energy Consultant/ WAH

Revenue Group
06.2020 - Current

Cashier/Stocker

Giant Food Stores
04.2018 - Current

Retail Sales Consultant

Verizon Wireless
01.2001 - 06.2015

Accounts Management Specialist

Verizon Wireless
06.1998 - 06.2001

Customer Service Representative

Verizon Wireless
06.1996 - 06.1998

Business

University of Maryland - College Park

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Darrell W Bowens