Darrelyn Keale
COLORADO SPRINGS,Colorado
Summary
Experienced Customer Service Representative bringing 10+ years of quality performance in customer support. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
SkyWest Airlines
07.2017 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Administrative Assistant
Colorado College
09.2013 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Dispatcher
County Of Kauai Transpertation
03.2007 - 05.2011
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Education
High School Diploma -
Kapaa High School
Kapaa, HI05.1995
Skills
- Contact Management Systems
- Corrective Actions
- Maximizing Coverage
- Special Assignments
- Customer Service
- Training Programs
- New Hire Training
Timeline
Customer Service Supervisor
SkyWest Airlines
07.2017 - Current
Administrative Assistant
Colorado College
09.2013 - 06.2017
Dispatcher
County Of Kauai Transpertation
03.2007 - 05.2011
High School Diploma -
Kapaa High School