Darren Ambe
Bowie,MD
Summary
Motivated Pre-Medical undergraduate student with customer service, leadership, and time management abilities. Seeking experience in navigating complex biological and healthcare environments to provide top-quality, patient-centered care. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Student Lead Technician
University of Maryland DIT Service Desk
College Park, MD
08.2022 - Current
- Provided leadership to student assistant lead techs while supervising a team of 50+ call technicians in a high-volume call center environment.
- Delivered technical assistance for IT-related issues to both university affiliates and the general public utilizing UMD's Knowledge Base library
- Demonstrated proficiency in responding to 30+ email tickets per shift and delivering excellent customer service through Live Chat on the ServiceNow platform.
- Successfully addressed incidents through coordinated communications with a diverse range of over 30 DIT administrative groups
- Held bi-weekly team meetings to address questions from student techs regarding Service Desk policies.
- Assisted in the recruitment, selection and training of new student staff members.
Retail Receiving Associate
Burlington
Bowie, MD
06.2021 - 01.2023
- Demonstrated strong teamwork skills in coordinating the unpacking and distribution of store merchandise as part of a 10-person team
- Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Supported store manager in enhancing team speed and efficiency by assisting with the training of new receiving associates.
- Delivering satisfactory service and support to customers on the sales floor.
Education
Bachelor of Science - Public Health Science
University of Maryland - College Park
true05-2025
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD05.2021
Skills
- Team Management
- Teamwork and Collaboration
- Customer Service
- Complex Problem-Solving
- Time Management
- Laboratory Experiments
- Statistical Data Analysis
- Cell Culture Techniques
- Microscopy Expertise
- Microorganism Testing
Affiliations
- Area Music Ministry Head for Couples for Christ-Youth (CFCY), MD Area, Northeast B Region, CFCY USA
August 2018 - PRESENT
Leads monthly meetings with a core team of ~12 youth and Couple Coordinators to plan state-wide events for the six CFCY MD chapters. Provides advise and learning opportunities for CFCY MD chapter music ministry leaders. Assists in building leadership and teamwork skills needed for academic and work world success.
References
References available upon request.
Timeline
Student Lead Technician
University of Maryland DIT Service Desk
08.2022 - Current
Retail Receiving Associate
Burlington
06.2021 - 01.2023
Bachelor of Science - Public Health Science
University of Maryland - College Park
High School Diploma -
Eleanor Roosevelt High School
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