DARREN BEGLEY
Rolling Meadows,IL
Summary
Aviation Management graduate with hands-on experience in time-sensitive operations and pilot staffing. Strong background in customer relationship management and operational problem-solving, demonstrating adaptability and effective communication across teams.
Overview
5
5
years of professional experience
Work History
Pilot Crew Scheduling - Future Desk
United Airlines
05.2026 - Current
- Support real-time and forward-looking pilot staffing within a complex 24/7 airline operation, balancing operational requirements, pilot qualifications, contractual provisions, and schedule coverage.
- Utilized operational systems, reports, and data to identify staffing needs, evaluate alternatives, and inform day-to-day decision-making.
- Evaluated staffing disruptions and changing operational conditions, identified viable solutions, and acted promptly in time-sensitive situations with competing priorities.
- Interpret and apply detailed contractual, qualification, and operational requirements to support compliant staffing decisions and maintain operational continuity.
- Communicate directly with pilots and internal operational stakeholders to coordinate schedule changes, resolve staffing issues, and support execution of the flight schedule.
- Managed multiple simultaneous priorities while ensuring accuracy, professionalism, diplomacy, and sound judgment in high-pressure environments.
Operations Support Specialist
Begley's Automotive Group
04.2023 - 04.2025
- Acted as the primary point of contact for customers and internal staff, providing updates, resolving time-sensitive issues, and maintaining strong customer relationships.
- Coordinated daily service schedules and customer requests, optimizing technician availability and meeting operational requirements.
- Resolved customer and operational issues by evaluating options, communicating solutions, and coordinating next steps to enhance service delivery.
- Managed accounts receivable and payment processing, ensuring accuracy of operational records to support business continuity.
Operations Specialist
RBS Properties
05.2021 - 09.2022
- Coordinated scheduling, logistics, staffing, and transportation across multiple locations to support seamless operations for a 100-head operation.
- Supervised daily operations and led a three-person team while maintaining safety and efficiency standards.
- Resolved operational disruptions by adjusting schedules and logistics plans, ensuring continuity in dynamic, time-sensitive conditions.
- Managed client relationships and facilitated sales negotiations to ensure high service standards.
Education
Bachelor of Science - Aviation Management & Operations
Western Michigan University
Kalamazoo, Michigan05-2026
Skills
- Aviation Operations
- Scheduling Optimization
- Operational Coordination
- Operational Decision-Making
- Time-Critical Operations
- Scheduling logistics
- Microsoft Office
- Analytical Problem-Solving
- Cross-Functional Collaboration
- Professional Communication
- Customer Service
- Relationship Building
- Adaptability
Personal Information
Availability: Willing to Relocate | Willing to Travel
Timeline
Pilot Crew Scheduling - Future Desk
United Airlines
05.2026 - Current
Operations Support Specialist
Begley's Automotive Group
04.2023 - 04.2025
Operations Specialist
RBS Properties
05.2021 - 09.2022
Bachelor of Science - Aviation Management & Operations
Western Michigan University