Darren Bostic
Raleigh,NC
Summary
Dynamic and customer-focused professional with extensive experience in operations, team leadership, and customer service. Skilled in training and mentoring staff, ensuring compliance, and driving customer satisfaction. Proven ability to resolve issues efficiently, optimize productivity, and foster a positive work environment. Seeking to leverage strong communication, leadership, and conflict resolution skills to enhance client satisfaction and contribute to business success. Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions. Reliable teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service.
Overview
4
4
years of professional experience
Work History
Shift Lead
Rudinos Wake Forest
Wake Forest
06.2021 - Current
- Executed store opening and closing procedures, including balancing tills to ensure accurate financial records
- Trained new employees and delegated daily tasks and responsibilities
- Maintained a clean and organized work environment, ensuring safety standards were met consistently
- Managed cash handling operations, ensuring accuracy and thorough documentation at all times
- Trained and mentored new employees to maximize team performance
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities
Police Officer Recruit
Raleigh Police Department
Raleigh, NC
06.2024 - 08.2025
- Patrol Vehicle Operation
- Rapid Problem-Solving
- Team Leadership and Motivation
- Knowledge of Law Enforcement Procedures
- Adaptability
- Demonstrated discipline and commitment by consistently exceeding performance standards and achieving top physical fitness levels required for the role
- Public Safety and Security
Education
High School Diploma -
Rolesville High School
06.2021
Skills
- Ability to work in a team
- Cold calling sales
- Generation of leads
- Microsoft PowerPoint
- Communication Skills
- Leadership
- Customer Service Excellence
- Cash handling and financial accuracy
- Compliance with policies and procedures
- Conflict Resolution and Negotiation
- Strong work ethic
Languages
English
Personal Information
Title: Client Service Manager
References
References available upon request.
Timeline
Police Officer Recruit
Raleigh Police Department
06.2024 - 08.2025
Shift Lead
Rudinos Wake Forest
06.2021 - Current
High School Diploma -
Rolesville High School
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