Darren Boykin
Dayton,OH
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
25
25
years of professional experience
Work History
Regional Operations Manager
Superwash Car Wash
12.2020 - Current
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Traveled to over (12) locations per week to manage each store and perform reviews of individual managers and employees.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Enforced compliance with local, state and federal regulations and company standards.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
Production Supervisor
Shopsmith
12.2019 - 11.2020
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 26 production associates, overseeing productive production processes and meeting all deadlines.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
Production Manager
American Memorial Monument And Granite
03.2009 - 11.2019
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Reviewed work for quality and compliance with company standards and design specifications.
- Sourced materials to keep up with production goals and meet customer demands.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
Business Owner
Budget Car Rental
03.2004 - 07.2009
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager
Green-castle Cemetery Inc.
04.1999 - 02.2004
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Education
Bachelor of Science - Business Administration And Management
Morris College
Sumter, SC06.1995
Skills
- Operational Efficiency
- Excellent interpersonal skills
- Warehouse Management
- Staffing oversight
- Distribution Center Operations
- Compliance Management
- Standard Operating Procedures
- Staff Supervision
- OSHA standards and codes
- Safety Training
- Training development
Timeline
Regional Operations Manager
Superwash Car Wash
12.2020 - Current
Production Supervisor
Shopsmith
12.2019 - 11.2020
Production Manager
American Memorial Monument And Granite
03.2009 - 11.2019
Business Owner
Budget Car Rental
03.2004 - 07.2009
Operations Manager
Green-castle Cemetery Inc.
04.1999 - 02.2004
Bachelor of Science - Business Administration And Management
Morris College
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