Darren Brooks
Ackerman,MS
Summary
Dynamic and customer-focused professional with experience at The Coffee Shop, adept at creating a welcoming atmosphere and resolving issues to ensure customer satisfaction. Skilled in cash handling and exceptional customer service, demonstrated ability to work effectively in team settings and manage responsibilities efficiently. Proven track record of enhancing customer loyalty through prompt service and a positive attitude.
Overview
6
6
years of professional experience
Work History
Barista
The Coffee Shop
10.2021 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Helper
J.O's Mow Pros
06.2019 - 07.2022
- Followed supervisor instructions to complete tasks on time.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
- Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
Education
No Degree - General Studies
East Mississippi Community College
Mayhew, MS05-2025
High School Diploma -
Choctaw County High School
Ackerman, MS05-2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
Timeline
Barista
The Coffee Shop
10.2021 - Current
Helper
J.O's Mow Pros
06.2019 - 07.2022
No Degree - General Studies
East Mississippi Community College
High School Diploma -
Choctaw County High School
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