Darren Bruce

Develop and implement well-balanced operating plan for Hilton Hampton Inn and Comfort Inn in Cleveland, TX .

Lead my property in the efficient provision of hotel brand standards to provide exceptional, high guest satisfaction and financial profitability.

Develop ongoing working relationships with hotel staff/guest and serve as liaison between hotel leadership and company ownership to provide feedback and progress for hotel efficiency and profitability.

Collaborate to execute quarterly action plans to make operational improvements in key metrics.

• Established key performance indicators to effectively measure success and identify areas for improvement within the task force operations.
• Led comprehensive training programs to develop employee skillsets and improve overall productivity levels.
• Spearheaded successful collaborations with cross-functional departments, resulting in improved project outcomes.
• Launched new initiatives designed to strengthen team cohesion, facilitating collaboration across various departments or units within the larger organization structure.
• Improved customer satisfaction rates by consistently prioritizing client needs and maintaining open lines of communication.

• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.