Darren Bruy
Las Vegas,NV
Summary
Experienced in managing club operations, overseeing staff, and delivering exceptional customer service. Utilizing strong leadership and organizational skills to ensure smooth nightly operations. Proven track record of enhancing customer experiences and dedicated to maintaining a vibrant atmosphere that keeps patrons coming back for more.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Manager
Deja Vu Showgirls
03.2017 - Current
- Created a welcoming atmosphere that encouraged repeat business from satisfied customers seeking quality nightlife experiences.
- Improved customer experience by providing exceptional service and addressing feedback promptly.
- Managed nightly operations for a smooth-running club, ensuring guest satisfaction and safety.
- Monitored workers for performance, professionalism, and service quality.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Increased staff performance and engagement via motivational leadership.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Maintained an up-to-date knowledge of trends and developments in the adult entertainment club industry to improve service.
- Monitored security measures to ensure a safe environment for both staff members and guests at all times.
- Streamlined reservation procedures for improved efficiency and increased VIP bookings.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Doorman
Hard Rock Hotel & Casino
08.2009 - 10.2014
- Reduced wait times at the reception area by proactively identifying arriving guests who required assistance with luggage or transportation arrangements.
- Contributed to a positive hotel reputation by maintaining a professional demeanor and appearance while assisting guests.
- Utilized strong multitasking abilities to manage multiple guest requests simultaneously while maintaining a calm and professional demeanor.
- Facilitated room upgrades for high-priority clients upon availability, resulting in increased guest satisfaction rates.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Demonstrated strong communication skills when interacting with guests from diverse backgrounds, fostering a welcoming atmosphere upon arrival.
- Streamlined valet services for improved efficiency by ensuring clear communication between drivers, front desk staff, and guests awaiting their vehicles.
- Collaborated with front desk staff to ensure accurate communication regarding guest preferences, resulting in personalized touches that enhanced their experience.
- Increased guest satisfaction by offering personalized recommendations for local attractions and dining options based on individual preferences.
- Collaborated with fellow door attendants and hotel staff to ensure seamless transitions between shifts and consistent service levels for guests.
- Enhanced guest experience by providing prompt and courteous assistance with opening doors, hailing taxis, and handling luggage.
- Maintained excellent customer relations.
Hotel Security Officer
Hard Rock Hotel & Casino
06.2007 - 08.2009
- Responded swiftly to alarms or calls for assistance, ensuring prompt resolution to potential threats or disturbances.
- Enhanced hotel safety by conducting regular security patrols and monitoring surveillance systems.
- Increased overall guest satisfaction by promptly addressing security concerns and providing professional assistance.
- Cultivated positive relationships with hotel staff through regular communication, fostering an atmosphere of teamwork in ensuring guest safety.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Enforced security policies and removed violators and unauthorized individuals from the premises to maintain a safe environment.
- Demonstrated vigilance in observing unusual activity among guests or employees, taking proactive steps to report suspicious behavior as needed.
- Assisted guests with safety concerns, providing prompt solutions to ensure their comfort and satisfaction.
- Ensured proper identification was presented before allowing entry into restricted areas, preventing unauthorized access that could compromise hotel safety standards.
Manager
Crazy Horse Too
06.1988 - 02.2007
- Created a welcoming atmosphere that encouraged repeat business from satisfied customers seeking quality nightlife experiences.
- Managed nightly operations for a smooth-running club, ensuring guest satisfaction and safety.
- Recruited, hired, and trained to develop high-performing staff.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Trained workers in service policies, safety requirements, and specifics of activities.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Helped staff customize plans for specific groups based on age or ability level.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Implemented policies and procedures to improve club operations and standards.
- Maintained an up-to-date knowledge of trends and developments in the adult entertainment industry to improve service.
- Increased club revenue by implementing effective marketing strategies and promotional events.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Police Officer
Caliente Police Department
01.1986 - 06.1988
- Investigated and reported crimes, accidents, offenses, and property damage.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Conducted searches of individuals, vehicles, and premises.
- Monitored criminal activity in the community to identify suspicious activity.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Identified, pursued, and arrested suspects and perpetrators of criminal acts.
Education
High school or equivalent -
Valley High School
Las Vegas, NVSkills
- Customer Service
- Leadership
- Management
- Organizational skills
- Cash handling
- Guest Relations
- VIP guest management
- Alcohol licensing compliance
- Customer retention techniques
- Team motivation
- Problem-solving
- Attention to detail
- Time management
- Reliability
- Effective communication
- Active listening
- Decision-making
- Operations management
- Conflict resolution
- Professionalism
Certification
- Driver's License
- CPR Certification
- POST Category 1 certification
Timeline
Manager
Deja Vu Showgirls
03.2017 - Current
Doorman
Hard Rock Hotel & Casino
08.2009 - 10.2014
Hotel Security Officer
Hard Rock Hotel & Casino
06.2007 - 08.2009
Manager
Crazy Horse Too
06.1988 - 02.2007
Police Officer
Caliente Police Department
01.1986 - 06.1988
- Driver's License
- CPR Certification
- POST Category 1 certification
High school or equivalent -
Valley High School
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