Darren Cecil
San Diego,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
05.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Supervisor Park Operations
SeaWorld Parks & Resorts
10.2018 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Submitted documentation and reports to upper management.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Maintained safety records and accident reports for human resources.
- Worked with management team to implement proper division of responsibilities.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
No Degree - Psychology
Carolina Univeristy
Winston-Salem, NC05.2025
Skills
- Dispute Resolution
- Ticket Changes
- CRM Software
- Selling Skills
- Making Announcements
- Cash Register Operations
- Customer Service
- Seating Arrangements
- Baggage Handling
- Special Requests
- Passenger Support
- Customer Complaint Resolution
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Additional Information
certified small unmanned aerial systems pilot
received solo cross country endorsement towards a private pilot license
Timeline
Customer Service Agent
Alaska Airlines
05.2022 - 07.2022
Assistant Supervisor Park Operations
SeaWorld Parks & Resorts
10.2018 - 12.2021
No Degree - Psychology
Carolina Univeristy