Darren Chiang
Salt Lake City,United States
Summary
Dependable professional with a strong track record of managing diverse responsibilities and maintaining accuracy under pressure. Proven adaptability to new environments and commitment to delivering results. In the process of relocating to Salt Lake City within the next few weeks and seeking a stable, full-time position that offers hands-on work and opportunities for long-term growth.
Overview
8
8
years of professional experience
Work History
Customer Care Agent
Star Group LP
Woodbury, New York
09.2025 - Current
- Assisted in troubleshooting product and service issues, ensuring timely resolution and minimizing repeat calls
- Documented customer interactions accurately in the Customer Relationship Management system while maintaining organized records and contributing to team efficiency
- Provided friendly, professional support to 60+ customers daily and resolved inquiries with a 95% satisfaction rating
Inside Sales Representative
New Castle Building Products
East Elmhurst, New York
11.2024 - 05.2025
- Facilitated client transactions by presenting and recommending products aligned with their needs and preferences
- Managed a list of leads and nurtured relationships to ensure customer satisfaction and retention
- Supplied explanations of product features and benefits while addressing customer inquiries and concerns to support their purchasing decisions
Sales Associate
Lidl US
Syosset, New York
05.2022 - 05.2024
- Maintained product displays to enhance customer engagement and highlight featured merchandise
- Managed inventory by rotating stock and restocking shelves, ensuring consistent product availability and an organized store environment
- Processed efficient customer transactions and provided professional service in a retail setting
Sales Associate
DSW Designer Shoe Warehouse
Syosset, New York
05.2018 - 07.2021
- Assisted customers in locating products and utilized internal systems to check inventory availability within other stores
- Enhanced the customer experience by providing efficient support over the phone regarding product availability and pricing inquiries
- Prepared merchandise for stocking by accurately pricing, tagging, and organizing items in accordance with store standards
Education
Bachelor of Science - Business Management
Stony Brook University
Stony Brook05.2024
Skills
- Attention to detail
- Communication skills
- Networking
- Organizational skills
- Social skills
- Team collaboration
- Windows proficiency
Languages
Chinese (Mandarin)
Professional
English
Native/ Bilingual
Timeline
Customer Care Agent
Star Group LP
09.2025 - Current
Inside Sales Representative
New Castle Building Products
11.2024 - 05.2025
Sales Associate
Lidl US
05.2022 - 05.2024
Sales Associate
DSW Designer Shoe Warehouse
05.2018 - 07.2021
Bachelor of Science - Business Management
Stony Brook University