Darren Cooper
Riverbank,CA
Summary
Dynamic Senior Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely result oriented and proactive in finding cost-effective solutions to company wide problems. Seasoned professional who excels in establishing excellent working relationships w3ith customers, employees, vendors, and contractors. Focused on team building and talent development. Driven to surpass company wide goals while thriving in dead-line driven environments. High energy, successful in building and motivating dynamic teams. I thrive to cultivate company culture in which staff members feel comfortable voicing questions and concerns, was well as contributing new ideas that drive company and team growth.
Overview
13
13
years of professional experience
Work History
Operations Manager
Amazon
10.2012 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Advanced Cardiovascular Life Support/BLS -
American Heart Association
Modesto, CA2025
Licensed EKG Technician
Licensed EKG Technician
Modesto, CA2025
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Decision-making
- Planning and implementation
- Staff management
- Staff training
- Inventory management
- Project management
- Policies and procedures implementation
- Staff development
- Strategic planning
- Workflow optimization
- Performance management
- Schedule management
- Health and safety compliance
- Regulatory compliance
- Continuous improvements
- Superb time management skills
- Logistics management
- Business planning
- Business administration
- Risk management
- Complex problems analysis
Timeline
Operations Manager
Amazon
10.2012 - Current
Advanced Cardiovascular Life Support/BLS -
American Heart Association
Licensed EKG Technician
Licensed EKG Technician
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