Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Darren Cormier

Dunedin,FL

Summary

Dynamic leader with proven expertise in operations and retail management, honed at AUM LOGIX and Pawn Max. Excelled in maximizing profitability and enhancing customer service through strategic planning and team leadership. Skilled in negotiation and problem-solving, achieving significant improvements in operational efficiency and customer satisfaction. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

8
8
years of professional experience

Work History

Store Manager

Pawn Max
Saint Petersburg, FL
07.2017 - Current
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Maintained accurate records of employee performance reviews.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Developed relationships with suppliers to negotiate better prices.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Developed strategies to maximize sales and profitability.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Managed daily banking activities such as deposits and withdrawals.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Delegated work to staff, setting priorities and goals.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Exceeded profit goals by optimizing store operations and enhancing customer experience.
  • Enhanced pawn balance by optimizing store operations and fostering customer relationships.

Operations Manager

AUM LOGIX
Tampa, FL
07.2021 - 11.2022
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created detailed reports on the performance of individual departments within operations.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Built strong operational teams to meet process and production demands.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Delegated work to staff, setting priorities and goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.

Education

High school diploma -

Seminole High School
Seminole, FL
06-2016

Skills

  • Retail Management
  • Store management experience
  • Profit and Loss
  • Merchandising
  • Sales Management
  • Pricing
  • P&L Management
  • Loss prevention
  • Budgeting
  • Operations Management
  • Strategic planning
  • Upselling
  • Interviewing
  • Social media management
  • Research
  • Leadership
  • Sourcing
  • Microsoft Access
  • Financial services
  • Negotiation
  • Personnel development
  • Reliable
  • Logistics
  • Production planning
  • Typing
  • Purchasing
  • Business Development
  • Computer Networking
  • Account Management
  • Customer support
  • Social listening
  • Continuous improvement
  • Order management system
  • Freight
  • Data analysis skills
  • Analysis skills
  • Process Improvement
  • Active Directory
  • Sales expertise
  • Opening and closing procedures
  • Maximizing profitability
  • Bank deposit procedures
  • Staff performance improvement
  • Root-cause analysis
  • Accurate money handling
  • Training and mentoring
  • Customer service
  • Team leadership and coaching
  • Goals and performance
  • Talent recruitment
  • Employee supervision and motivation
  • Team building and leadership
  • Problem-solving
  • Culture development
  • Employee scheduling
  • Recruiting and hiring

Personal Information

Willing To Relocate: Anywhere

References

References available upon request.

Timeline

Operations Manager

AUM LOGIX
07.2021 - 11.2022

Store Manager

Pawn Max
07.2017 - Current

High school diploma -

Seminole High School

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Darren Cormier