Darren Darnell Thomas
Warren,MI
Summary
An ambitious professional with over 7+ years of experience, eager to leverage expertise in a dynamic organization that fosters growth and development.
Detail-oriented professional with extensive experience in quality assurance, supervision, production operation, food service, and customer service. Proven leadership skills demonstrated through effective team collaboration and minimal supervision. Over three years in customer service and two years in leadership roles, consistently achieving a successful accuracy rate in task completion. While proficient in Microsoft Word, PowerPoint, Google Docs, and various software platforms.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
Magna
06.2025 - Current
- Led team in achieving operational excellence through effective workflow management and process improvements.
- Trained new employees on safety protocols and operational procedures.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented quality control measures, ensuring product standards met organizational requirements.
- Streamlined communication processes between departments, improving collaboration and efficiency.
- Developed training programs for new employees, promoting a culture of continuous improvement and safety compliance.
- Coordinated daily operations to meet production targets while maintaining high-quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Production Worker
Magna
04.2024 - 06.2025
- Operated machinery to assemble automotive components efficiently.
- Collaborated with team members to streamline production processes and improve workflow efficiency.
- Conducted quality control inspections to ensure product specifications met standards.
- Adhered to safety regulations, contributing to a zero-incident workplace culture.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Quality Technician/ Assistant to Shift Manager
Webasto
07.2021 - 2024
- Help multiple team members learn a faster and more efficient way of working machine parts.
- Train quality inspectors on how to identify a scrap part versus a good part.
- Work with internal functional areas to measure and maintain quality performance, communicate issues or concerns, assist in resolving issues and assist in achieving quality objectives.
- Perform product quality audits and inspections of parts, incoming parts, finished goods, manufacturing output and in-process manufacturing activities. Update databases, create reports, and implement improvements and train operators as necessary to resolve issues.
- Execute typical quality systems activities as directed by supervision, including but not limited to, corrective action, calibration, inspection and tests, non-conforming materials, audits, and more.
- Assist manufacturing and engineering teams in resolving issues and eliminating defects in manufacturing, in the supply chain and with customers.
- Prepare reports, one point lessons, improvement plans, quality objectives, metrics, audits and communications to support quality and operating excellence.
- Assist the Quality Manager and Manufacturing team to solve quality-related problems and ensure released processes and procedures are being followed appropriately.
- Inspect products to ensure specified quality level. Functionally test customer returns.
- Interact with highly confidential information in a professional manner, interact courteously with staff members and management team, and remain flexible, proactive, resourceful and efficient; professionalism and confidentiality is crucial to this role.
- Act as a customer and supplier contact for various quality concerns.
- Assist in resolving internal (plant) and external (customer, supplier) quality issues.
- Perform incoming inspections, utilizing appropriate tools as required.
- Conduct and document random audits of manufacturing products and processes.
- Maintain a safe and clean work environment.
Order Selector
Penske Logistics
04.2021 - 05.2021
- Learned to complete work at a fast, efficient pace.
- Exceeded my supervisor’s expectations by having a fast pick rate in my first week on the job.
- Accurately selected products by matching numbers, picking required quantities, and confirming locations using voice audio headset.
- Hand stacked cases of product in a defined stacking pattern repetitively from floor to pallet throughout duration of the shift.
- Packaged product for shipping (shrink wrapping, boxing, labeling).
- Moved completed orders to dock and accurately staged for loading via electric pallet jacks and forklifts.
Quality Technician/ Production Operator
Republic National Distributing Company (RNDC)
02.2020 - 03.2021
- Developed and implemented new procedures and systems.
- Complimented by my supervisor and co-workers.
- Performed a variety of qualitative tests to aid in maintenance and certification of test instruments and apparatus to ensure compliance.
- Prepared and monitored quality statistics and reports.
- Managed documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality databases.
- Performed in-process and final inspection of product to confirm product meets specifications.
- Rejected all products and materials that failed to meet quality expectations.
- Discussed inspection results with Engineering Manager and Production Manager, and recommended necessary corrective actions.
- Worked on the bottle line as an order picker
- Worked with peers on a conveyor belt to complete customer orders placing bottles of wine and liquor in a box and sending it down the line.
- Performed replenishment of lines by restocking returned orders back to their respective locations.
Guest Specialist
Olga’s Kitchen
06.2018 - 01.2020
- Responded to customers’ concerns and resolved their grievances, often receiving great reviews from the customers.
- Met the owner due to positive performance reviews and statements from multiple owners.
- Offered a manager position from the district manager.
- Served the freshest and most delicious food and beverages.
- Provided exceptional guest service.
- Maintained impeccably clean and safe restaurants.
Education
Criminal Justice
Western Michigan University
12.2025
High School Diploma - undefined
University High School
06.2018
Skills
Quality Assurance & Inspection
Certification
- National Honor Society 2015-09-10
- Electric Pallet Jack 2021-04
COMMUNITY INVOLVEMENT
Community Education (Read and teach children 8-11 years of age) July 2017, Assist Senior Living (Helped seniors clean, took them to lunch and to handle personal business) March 2020, Deliberate Dialogue (Brought people together of different sexes, nationalities, gender identification, and ages and talked about problems we face and tried to understand each other’s point of view) October 2017
Timeline
Team Leader
Magna
06.2025 - Current
Production Worker
Magna
04.2024 - 06.2025
Quality Technician/ Assistant to Shift Manager
Webasto
07.2021 - 2024
Order Selector
Penske Logistics
04.2021 - 05.2021
Quality Technician/ Production Operator
Republic National Distributing Company (RNDC)
02.2020 - 03.2021
Guest Specialist
Olga’s Kitchen
06.2018 - 01.2020
Criminal Justice
Western Michigan University
High School Diploma - undefined
University High School