Darren Denkhoff
Louisville,KY
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products.
Overview
12
12
years of professional experience
Work History
Computer Repair Technician
Self-employed
Louisville, KY
01.2016 - Current
- Updated or installed software for customers to ensure computer efficiency.
- Educated customers on antivirus and VPN use and at-home maintenance.
- Assisted customers with new computer and accessory purchases.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Trained users to operate and manage hardware and software.
- Built and repaired Office/Gaming computers according to schedule.
Sales Lead
Enjoy
Louisville, KY
08.2019 - 06.2022
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Store Manager
T-mobile/Amtel
Louisville, Kentucky
07.2016 - 07.2019
- Built talented and successful team that increased department sales.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Store Manager
Dominos
Louisville, Kentucky
02.2013 - 06.2016
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Education
GED -
Ahrens
05.2013
Computer Science
JCTC
Skills
- Resolution-oriented
- Exceptionally multi-tasks
- Microsoft Office (Excel, Word, Power point)
- Compelling leadership skills
- Superb communication skills
- Organized
- User Technical Support
- Software Reinstallation
- Parts Replacement
- Hardware Repair
- Malware Cleanup
- Sales Tracking
- Persuasive Negotiations
- Training and Presentations
- Active Directory
Timeline
Sales Lead
Enjoy
08.2019 - 06.2022
Store Manager
T-mobile/Amtel
07.2016 - 07.2019
Computer Repair Technician
Self-employed
01.2016 - Current
Store Manager
Dominos
02.2013 - 06.2016
GED -
Ahrens
Computer Science
JCTC
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