Darren Denkhoff

Diagnosed customers electronics like desktops, laptops, and phones, by listening to the customers issues that they are having with these devices. I also repaired and replaced hardware components of each of these devices such as motherboards, HDD, ram, CPUs, GPUs, and more. As hardware was a common issues so was software most of my day consisted of repairing corrupt windows, updating drivers, and removing viruses. While repairing these devices I documented repair steps and the parts I used to be informal to the customer and to also help manage inventory. During this process I maintained a organized environment to ensure a safe workplace and turnaround time on customers devices.

Led sales team by coaching sales associates on customer service, product knowledge, and sales techniques. to help them better understand their role and to help them succeed and to help the business to be successful by hitting sales metrics. During this process we worked directly with customers by recommending mobile solutions and listening to customers problems to make sure we resolve any issues they may have. Other manager duties consisted of managing inventory, weekly sales reports, staffing, and meetings with my district manager to ensure im aligning my stores performance with company goals. Lastly making sure the stores merchandising layout is updated to cooperate expectations.

Oversaw daily store operations this includes staffing, inventory, food prep, and customer service. While maintaining food safety on the make line and oven to ensure customers received a quality product. I also managed cash and made bank deposits on a nightly basis. Other responsibilities included Interviews, onboarding, performance reviews, and coaching's for employees to understand what is expected of them.