Darren E. Bolling
Blythewood
Summary
Dedicated person with over 20+ in the industry, adept in all aspects of property management including leasing, maintenance, collections, resident relations, and legal actions against non-paying residents. A proven leader and supervisor, committed to training and coaching staff. I’m knowledgeable in statement analysis and achieving budget goals, with a strong focus on enhancing property value and resident satisfaction.
Overview
27
27
years of professional experience
Work History
Leasing Specialist/ Family Advisor
Mill Creek Manor
12.2024 - Current
- Occupancy growth in IL 63% to 96%
- Educating families on senior living & transitioning from IL, AL & MC.
- Hosting & attending health events for the senior community to build relationships.
- Plan, execute and be accountable for a well-rounded marketing program.
- Perform weekly expected outside sales calls and a weekly plan.
- Report daily and weekly reports.
- Independent & Assisted Living (22) Memory Care
Property Manager
Riverwoods/Riverhaven
Riverhead
08.2018 - 10.2024
- 98.992% Collecting average over 4.5yrs.
- Ensure the property meets company goals for occupancy, collections, compliance, asset, and budget management.
- Ensure that all properties pass all audits, reviews, and Towns inspections.
- Develop and manage annual budgets by forecasting requirements and analyzing variances.
- Willing to go the extra mile to follow up and communicate with maintenance team, residents, and contractors.
- Negotiate lease/contracts with contractors in a timely and reliable manner.
- Handle tenant inquiries, complaints, and disputes in a timely and professional manner.
- Develop and maintain positive relationships with tenants, ensuring high levels of customer satisfaction.
- Work with the owners to identify property goals and objectives.
- Manufacture Homes
Property Manager
Community Housing Innovations, Inc.
Patchogue
09.2016 - 07.2018
- Prepare tenant folders and file all tenant correspondence.
- Investigates and resolves tenants' property management calls and complaints relevant to repair and maintenance issues.
- Create and assign work orders.
- Send out any tenant correspondence and monthly rent bills.
- Inspects all units prior to move-ins and after all move-outs.
- Conducts annual unit inspections to ensure compliance for all Fair Market, HUD and DSS properties. Ensure that all CHI properties always meet health and safety standards.
Life Skill Instructor
AHRC
West Hampton
01.2014 - 09.2016
Operation Manager
Jiffy Lube
Riverhead
07.2013 - 08.2016
Property Manager – (The Time Group)
Wabash Manor/Sequoia Manor
Baltimore
09.2011 - 06.2013
- Prioritize assigning and monitoring daily activities, service requests, apartment turnover process and capital and/or construction.
- Schedule/organize and coordinate contractors with renovating apartments.
- Negotiate for supplies & services with approved vendors and contractors to achieve best possible pricing.
- CAM training.
Property Manager - (The Time Group)
Hopkins House/Guilford Apartments
Baltimore
05.2010 - 09.2011
- Working with owners 1 on 1 to achieve their goals.
- Monitor and track the progress of the construction/renovation projects & report update to owners.
- Supervised 8 staff members: Leasing, Maintenance, and Site Techs.
- Review all documents dealing with current and future residents.
- Conduct routine property inspections for 2 communities daily and weekly.
Asst. Property Manager/ Property Manager
Pinewood Chase Apts.
Hillcrest Heights
08.2006 - 04.2010
- Supervised 16 staff members Business office, Leasing, Maintenance, and Grounds.
- Daily meeting with Leasing Consultant, Service Manager and Property Manager.
- Ensure all residents requests are completed promptly and efficiently.
- Conduct routine property inspections & weekly reports.
- Monitor and support service team on any Prince Georges County violations.
- Reduce monthly delinquency.
- Conduct Credit interview for second chance credit.
- Implemented a strategy to reduce budgeted expenses in General Ledger.
- Annual Fiscal Budget/Variance Report.
Collection Manager
Park Berkshire Apartments
District Heights
08.2004 - 08.2006
- Helped collect rent at two other properties Laurel Square (989) Queens Park (101).
- Inspected move outs and assessed damages.
- Maintain accounts and residents’ files in accordance with company polices.
- Enter move-ins, move-outs, charges, transfers, and lease renewals.
- Inspect and sign off on all vendors’ work.
Bookkeeper/Credit Manager
Woodland Landing Apartments
Greenbelt
07.2002 - 08.2004
- Lowered delinquency by collecting outstanding balances.
- Processed criminal background and credit report for second chance credit.
- Conducted audits for prepaid rent and delinquent report.
- Responsible for rent collection, write-offs, and counseling delinquent residents.
- Supervised 13 team members Leasing Dept. (2), Maintenance Dept. (11).
Asst. Property Manager
Park Land Village Apartments
Suitland
12.2000 - 08.2002
- Prepared rent increase schedule for Property Manager review.
- Ensured daily work order tickets were completed in a timely manner.
- Schedule contractors for preventative maintenance, vacant apts., and emergency situations.
- Prepared and distribute residents’ late notices and distribute monthly bill statement.
Leasing – Maintenance Relations – Business Administrative
Cypress Creek (Landmark New Owners)
Hyattsville
04.1999 - 12.2000
- Execute follow-up plan for future residents who do not rent on first visit.
- Meet or exceed traffic, application, move-in, wait list, and monthly goals.
- Answer phone, retrieve messages, and conduct necessarily follow up.
- Create maintenance work orders as required & basic turnovers.
- Install, unclog, repair and replace drain, waste, and vent piping of all materials.
- Install patio door rollers, locks, Charlie bars, security pins and patio screen rollers.
Education
Property Manager In Charge - Currently studying
Army National Guard
Washington, DCCrown College -
Crown College
Renton, WACPM- Candidate (inactive) -
Baltimore, MD
Baltimore, MDCAM- MMHA -
Baltimore, MD
Baltimore, MDSouthern Management Corp. (YIC) -
College Park, MD
College Park, MDSouthern Management Corp. (SDI) -
College Park, MD
College Park, MDMaintenance for Manager -
College Park, MD
College Park, MDVolunteer Fire Fighter -
Riverhead, NY & Greenport, NY
Riverhead, NYFirst American Registry -
Fair Housing Seminars -
Skills
- Excel
- Internet
- Jenark
- MRI
- Outlook
- Yardi
- Rent Roll
- Windows
- Word Perfect
- Postage Machine
- Collection
- Billing
- Payroll
- Supervision
- General Maintenance
- Basic Electric
- Buffer
- Scrubber
- Hand Tool
- Basic Plumbing
- Power Tools
- Plunger
- Auger
- Painting
- Water Ram Plunger
- Electric Stacker
References
Russell Smith, Coordinator Housecleaning, AHRC, 2yrs. 8months, 48yrs, 631-745-7322, 631-585-0100, Pacita Payne, 20yrs., Pacita.Payne@gmail.com, Denise Holmes, 4yrs., 513-313-4830, Jean Dunn, 9yrs., 516-769-3892
Timeline
Leasing Specialist/ Family Advisor
Mill Creek Manor
12.2024 - Current
Property Manager
Riverwoods/Riverhaven
08.2018 - 10.2024
Property Manager
Community Housing Innovations, Inc.
09.2016 - 07.2018
Life Skill Instructor
AHRC
01.2014 - 09.2016
Operation Manager
Jiffy Lube
07.2013 - 08.2016
Property Manager – (The Time Group)
Wabash Manor/Sequoia Manor
09.2011 - 06.2013
Property Manager - (The Time Group)
Hopkins House/Guilford Apartments
05.2010 - 09.2011
Asst. Property Manager/ Property Manager
Pinewood Chase Apts.
08.2006 - 04.2010
Collection Manager
Park Berkshire Apartments
08.2004 - 08.2006
Bookkeeper/Credit Manager
Woodland Landing Apartments
07.2002 - 08.2004
Asst. Property Manager
Park Land Village Apartments
12.2000 - 08.2002
Leasing – Maintenance Relations – Business Administrative
Cypress Creek (Landmark New Owners)
04.1999 - 12.2000
Property Manager In Charge - Currently studying
Army National Guard
Crown College -
Crown College
CPM- Candidate (inactive) -
Baltimore, MD
CAM- MMHA -
Baltimore, MD
Southern Management Corp. (YIC) -
College Park, MD
Southern Management Corp. (SDI) -
College Park, MD
Maintenance for Manager -
College Park, MD
Volunteer Fire Fighter -
Riverhead, NY & Greenport, NY