Darren Georges
1175 Nw 155th Ln, Miami,FL
Summary
Proven in enhancing guest experiences at Marlins Stadium, and excelled in guest services management and effective communication. Leveraging guest satisfaction expertise implemented action plans that significantly improved service quality. Skilled in team leadership and guest engagement, the approach has consistently fostered positive guest relations and operational efficiency.
Overview
4
4
years of professional experience
Work History
Guest Services
Marlins Stadium
03.2023 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Handled front desk and guest services budget and outlined adherence plans for specific positions.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
- Understood and thoroughly explained services provided to customers and potential customers.
- Maintained full and current understanding of available plans, products and services.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Handled guest complaints about housekeeping services and referred problems to management.
- Informed guests of current promotions, events and services within store.
Crew Member/Shift Leader
Coldstone Creamy
01.2021 - Current
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Backed up servers by setting up trays and completing some food deliveries.
- Accurately operated cash register to process customer payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Became familiar with products to answer questions and make suggestions
Education
High School Diploma -
Slam MIami
542 NW 12th Ave Miami, FL 3313605.2024
Skills
- Guest Services Assistance
- Guest Request Response
- Guest Satisfaction
- Guest Greeting and Seating
- Building Guest Relationships
- Catering Services
- Guest Communication
Accomplishments
- Collaborated with team of 20 in the development of helping the marlins provide parking for major games to satisfy all guests needs and entertainment.
- Promoted to Shift Leader after only 4 months for exceptional performance.
- Supervised team of 4 staff members.
Languages
English
Native or Bilingual
Timeline
Guest Services
Marlins Stadium
03.2023 - Current
Crew Member/Shift Leader
Coldstone Creamy
01.2021 - Current
High School Diploma -
Slam MIami
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