Darren Goudy
Detroit,MI
Summary
Dynamic leader with a proven track record at Comerica Park, excelling in customer service and operational efficiency. Expert in department coordination and training, with a flair for enhancing customer loyalty. Skilled in cleaning and sanitation, boasting significant improvements in staff performance and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Event Housekeeping Supervisor
Comerica Park
Detroit, MI
03.2013 - 11.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Customer Experience Associate
Comcast, Xfinity
Sterling Heights, MI
03.2017 - 02.2019
- Developed strategies to increase customer loyalty and retention rates.
- Collaborated with other departments to ensure customer needs were met efficiently.
- Conducted research on competitor offerings to stay ahead of industry trends.
- Answered incoming calls, emails, and chats in a timely manner.
Customer Service Representative
Auto Club Group AAA
Dearborn, MI
06.2007 - 09.2012
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
Osborn High School
Detroit, MI06-2000
Some College (No Degree) - Business Management
Davenport University
Warren, MISkills
- Task assignment
- Customer service-focused
- Department coordination
- Training and mentoring
- Cleaning and sanitation
- Certified forklift operator
- Loading and unloading
- Stock control
Timeline
Customer Experience Associate
Comcast, Xfinity
03.2017 - 02.2019
Event Housekeeping Supervisor
Comerica Park
03.2013 - 11.2024
Customer Service Representative
Auto Club Group AAA
06.2007 - 09.2012
High School Diploma -
Osborn High School
Some College (No Degree) - Business Management
Davenport University
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