Summary
Overview
Work History
Education
Skills
Timeline
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Darren Gray

Rockford,TN

Summary

Energetic professional that offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints. Dedicated Leasing Consultant experienced in closing lease deals on vacation, home and business rental properties. Knowledgeable and driven in customer service and leadership. Offers successful career history comprising more than 6 years. Well-qualified customer service professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of affordable housing and rental market for properties and impressive financial management skills. Expert user of affordable housing software. Seasoned in bringing proven skills in negotiating, preparing and finalizing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Overview

8
8
years of professional experience

Work History

Leasing Consultant

LIMB Metro LLC
01.2022 - 04.2024
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Collaborated with team members to consistently provide a seamless leasing experience for all clients.

Call Center Representative

Life Protect 24/7
02.2018 - 01.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Hospitality Team Member

Sheraton Hotel & Resorts
03.2016 - 02.2018
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
  • Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
  • Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
  • Provided excellent customer service at the hotel bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
  • Identified opportunities for upselling additional hotel services or amenities during guest interactions leading to increased revenue generation.
  • Handled guest inquiries professionally, providing accurate information about hotel amenities and services.
  • Improved overall efficiency by streamlining front desk operations and completing tasks in a timely manner.

Education

High School Diploma -

Fulton High School
Knoxville, TN

Skills

  • Customer Service
  • Fair Housing Regulations
  • Building rapport
  • Fair housing policies
  • Lease Agreements
  • File Management
  • Organizational capabilities
  • CRM Software
  • Leasing and sales
  • Phone and Email Etiquette
  • Application processing
  • Telephone and email etiquette
  • Property Tours
  • Unit inspection
  • Lease oversight
  • Lease Renewals
  • Clear Communication

Timeline

Leasing Consultant

LIMB Metro LLC
01.2022 - 04.2024

Call Center Representative

Life Protect 24/7
02.2018 - 01.2022

Hospitality Team Member

Sheraton Hotel & Resorts
03.2016 - 02.2018

High School Diploma -

Fulton High School

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Darren Gray