Darren Greenlee

Shift Leader

Jersey Mike's Subs

11.2023 - Current

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Improved team productivity by implementing efficient scheduling and task delegation methods.
Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Controlled expenses and boosted profitability by managing food and labor costs.
Served consistent portions following recipes and control standards.