Darren Harmon
Monroe City,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Parts Counter Sales Person
MacAllister Machinery Company
2023.10 - Current
- Assisted customers in identifying and ordering Caterpillar parts, ensuring satisfaction and accuracy.
- Provided technical support for product inquiries, demonstrating deep knowledge of Caterpillar components.
- Trained new staff on parts counter operations and customer service best practices, promoting team competency.
- Assisted customers with diagnosing problems for Caterpillar equipment and purchasing necessary replacements.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
PM Technician
MacAllister Machinery Company
2022.10 - 2023.10
- Increased overall lifespan of equipment by following preventive maintenance plans and executing unscheduled repairs.
- Self-motivated, with a strong sense of personal responsibility.
- Scheduled vehicle and equipment maintenance to improve longevity and overall equipment functionality.
- Followed detailed maintenance and operational schedules to complete projects and keep vehicles functioning.
- Inspected structures, machinery and equipment to determine failure and causes for concern.
Lease Operator
Riverside Petroleum Indiana
2019.05 - 2022.10
- Logged official production numbers from equipment readings and monitored trends.
- Drove trucks transporting high-pressure pumping equipment and chemicals, fluids or gases to be pumped into wells.
- Attached pumps and hoses to wellheads.
- Collaborated with roustabouts and related service employees to managing daily operations and repair needs.
- Maintained efficient systems to meet daily goals for gas, oil and water production.
- Monitored wells to track and document flow, fluid levels and temperatures.
- Performed cleaning, repair and maintenance activities to keep equipment functional and safe.
- Monitored pumps and flow lines for gas and fluid leaks.
- Coordinated preventive maintenance and repairs on wellhead equipment and pumps.
- Documented daily production using Microsoft Excel and produced timely reports.
Class A CDL Truck Driver
Beelman Trucking Company
2018.04 - 2019.04
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Minimized breakdowns and complex mechanical issues by inspecting trucks each day and completing routine maintenance.
- Operated vehicles with capacities as high as 80000 pounds with 0 incidents.
Class A CDL Truck Driver
Bestway Express
2016.08 - 2018.04
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Financial Services Professional
Prudential Financial
2014.07 - 2016.07
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Networked to identify potential new clients and expand geographic territories.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Route Sales Representative
Schwann's Home Service
2011.07 - 2015.04
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Developed strong customer base through efficient and reliable service.
- Maintained positive relationships with customers to promote continued business opportunities.
Retail Sales Consultant
AT&T Mobility
2008.12 - 2011.07
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed and established business accounts with several individuals.
Business Manager
Ickes Chevrolet & Cadillac
2003.10 - 2008.09
- Improved business profits through innovative cost containment and revenue generation techniques.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Identified and qualified customer needs and negotiated and closed profitable deals with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Criminology
Indiana State University
Terre Haute, IN05.1999
Skills
- Cold Calling
- Financial Transactions
- Microsoft Office
- Professional Relationships
- Performance Improvement
- Customer Needs Assessments
- Customer Proposals
- Sales Tactics
- Upselling Strategies
- Meeting Sales Goals
- Artificial Lift
- Corporate Social Responsibility
Timeline
Parts Counter Sales Person
MacAllister Machinery Company
2023.10 - Current
PM Technician
MacAllister Machinery Company
2022.10 - 2023.10
Lease Operator
Riverside Petroleum Indiana
2019.05 - 2022.10
Class A CDL Truck Driver
Beelman Trucking Company
2018.04 - 2019.04
Class A CDL Truck Driver
Bestway Express
2016.08 - 2018.04
Financial Services Professional
Prudential Financial
2014.07 - 2016.07
Route Sales Representative
Schwann's Home Service
2011.07 - 2015.04
Retail Sales Consultant
AT&T Mobility
2008.12 - 2011.07
Business Manager
Ickes Chevrolet & Cadillac
2003.10 - 2008.09
Bachelor of Science - Criminology
Indiana State University