Darren Harper
Washington
Summary
A highly self-motivated, detail-oriented professional with several years of customer service and maintenance operations expertise. Seeking a career as a Maintenance Supervisor. Always willing to learn new concepts and take on new challenges and opportunities. Looking for a company that promotes professional growth and development while meeting company and client needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Maintenance Manager
Bozzuto Management Company
03.2023 - Current
- Supervise a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Lead by example and be a role model for the standards and behaviors consistent with the core values and culture of Bozzuto
- Coordinate & follow preventative maintenance schedules, to verify equipment safety & support building systems functionality.
- Collaborate with contractors during construction projects to ensure high-quality results aligned with project specifications.
- Succeed in maintaining a clean, well-organized work environment that promotes efficiency and safety for both staff members and tenants.
- Streamline work order processing, resulting in faster response times to tenant requests.
- Enhanced tenant satisfaction through proactive communication and prompt resolution of maintenance concerns.
- Inspect building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Respond to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Establish strong relationships with vendors, leveraging these connections for priority service when urgent needs arise.
- Manage the make-ready and apartment turnover process with attention to detail and timeliness so apartments can be leased and new residents can move in
- Adhere to applicable building, county and safety codes/standards, while running an accident-free operation
Roving Maintenance Supervisor
Bozzuto Management Company
08.2022 - 03.2023
- Leading by example and being a role model for the standards and behaviors consistent with the core values and culture of Bozzuto
- Dedicating time to hiring, developing and providing on-the-job and classroom education opportunities to techs and community care associates
- Showing care and concern for our residents through timely follow up and meticulous completion of their apartment service tickets
- Resolving maintenance issues in the area of HVAC, electrical, plumbing and appliance repair
- Managing the make-ready and apartment turnover process with attention to detail and timeliness so apartments can be leased and new residents can move in
- Preserving the value of the building by consistently executing on preventative maintenance programs
- Preserving the beauty of the building and the safety of the community through general upkeep and cleanliness, snow removal and grounds maintenance
- Sustaining peak efficiency operation levels for all property components
- Adhering to applicable building, county and safety codes/standards, while running an accident-free operation
- Ensuring completion of annual building systems inspections required by the jurisdiction
- Leading cost-effective capital improvement and special projects
- Establishing and managing vendor relationships and projects within budget parameters
- Reinforcing monthly staffing schedules, ensuring 24/7 emergency coverage
- Float to different Bozzuto buildings as needed
Assistant Maintenance Manager
Bozzuto Management Company
10.2021 - 08.2022
- A jack of all trades and advocate for the community's asset preservation, instill in everyone interacted with a sense of Bozzuto pride
- Leading by example and being a role model for the standards and behaviors consistent with core values and culture of Bozzuto
- Showing care and concern for residents through timely follow ups and meticulous completion of their apartment service tickets
- Resolving maintenance issues in area of HVAC, electrical, plumbing and appliance repair
- Establishing and managing vendor relationships and projects within budget parameters
- Managing make-ready and apartment turnover process with attention to detail and timeliness so apartments can be leased and new residents can move in
- Preserving value of the building by consistently executing on preventative maintenance programs
- Preserving beauty of the building and safety of the community through general upkeep and cleanliness, snow removal and grounds maintenance
- Sustaining peak efficiency operation levels for all property components
- Adhering to applicable building, county and safety codes/standards, while running an accident-free operation
- Working weekends and participating in emergency on-call rotation
Maintenance Technician
Bozzuto Management Company
04.2020 - 10.2021
- Show care and concern for residents through excellence in service ticket resolution and preventative maintenance
- Resolve maintenance issues in area of HVAC, electrical, plumbing and appliance repair
- Prepare vacant apartments for move-in through turn-over repairs and improvements
- Preserve the beauty of the building and the safety of the community through general upkeep and cleanliness, snow removal and grounds maintenance
- Provide residents with outstanding customer service
- Work on-call for after hour emergencies
Maintenance Technician
River Park Mutual Homes
12.2017 - 01.2020
- Assessed operating conditions and adjust settings to maximize performance and equipment longevity.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and tested machinery and equipment to diagnose malfunctions.
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
- Inspected systems in use to detect problems, complete maintenance and recommend solutions.
- Maintained cleanliness of buildings and property.
- Responded to internal service calls regarding malfunctioning equipment and complete repairs effectively.
- Used power and hand tools to complete repairs in safe and accurate manner.
- Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain satisfactory customer ratings.
- Located hidden water line leaks.
- Completed preventative maintenance on water heaters, toilets, urinals and plumbing fixtures.
- Cleaned sewer lines with drain cleaning equipment.
- Repaired plumbing systems, components and equipment.
Education
High School Diploma -
Duke Ellington School Of The Arts
Washington, DC06.1999
Visual Arts
Maryland College of Arts & Design
Silver Spring, MDSkills
- Ability to work in team setting or individually
- Ability to quickly learn new concepts
- Excellent customer service
- Ability to complete tasks in a timely manner
- Critical thinking
- Problem-solving
- Detail-oriented
Certification
Universal EPA 608
Certification #1072387700410
References
Available upon request
Timeline
Maintenance Manager
Bozzuto Management Company
03.2023 - Current
Roving Maintenance Supervisor
Bozzuto Management Company
08.2022 - 03.2023
Assistant Maintenance Manager
Bozzuto Management Company
10.2021 - 08.2022
Maintenance Technician
Bozzuto Management Company
04.2020 - 10.2021
Maintenance Technician
River Park Mutual Homes
12.2017 - 01.2020
High School Diploma -
Duke Ellington School Of The Arts
Visual Arts
Maryland College of Arts & Design
Universal EPA 608
Certification #1072387700410
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