Darren Hines
Chesterfield,NV
Summary
Highly ambitious and multitasking administrator dedicated to meeting and exceeding quotas while maximizing brand awareness. Experienced in efficiently managing administrative tasks and ensuring smooth operations. Proven ability to adapt to fast-paced environments, prioritize tasks, and deliver exceptional results. Committed to providing excellent customer service and maintaining strong relationships with clients and colleagues.
Overview
25
25
years of professional experience
Work History
General Manager
Affordable Suites of America
09.2023 - Current
- Maintained high standards for guest engagement ensuring memorable experiences.
- Engage in sales tasks through understanding key accounts.
- Executed detailed property walks to identify repair and cleanliness concerns across facilities.
- Recruited personnel, conducted onboarding sessions, provided guidance for skill development.
- Directed all P&L duties securing ongoing profitability of the property.
- Execute all tasks according to established maintenance timelines.
- Streamlined practices to ensure adherence to inventory cost management guidelines.
- Delivered exemplary customer service while upholding the highest standards of quality.
- Manage vendor relationships
- Maintained adherence to OSHA, EEOC, Wage & Hour, and Health laws.
Multi-Site Community Manager
Trubild
02.2022 - 09.2023
- Supported Regional and Portfolio Managers in administrative tasks.
- Managed Park maintenance, ensuring regular inspection of units and public spaces.
- Evaluated potential tenants while explaining relevant policies during the application process.
- Promoted available rental properties through targeted advertising strategies.
- Regularly carried out property inspections to spot maintenance needs, safety risks, and adherence issues.
- Enforced agreements through comprehensive understanding of property regulations.
- Coordinated with contractors and vendors for property repairs and improvements, ensuring high-quality outcomes.
Recruiting Specialist
Staffing Force
02.2018 - 03.2022
- Collaborated with hiring managers to evaluate company needs for open positions.
- Conducted pre-screening of applicants to assess initial fit.
- Sourced and evaluated exceptional talent from diverse industries.
- Studied and prepared job descriptions to evaluate necessary qualifications for applicants.
- Implemented innovative techniques to enhance online presence and audience interactions.
- Sourced and connected potential employees to meet client hiring needs.
- Convey information about job duties, salary and benefits during calls.
- Published job listings across multiple media platforms.
Shop Manager
Take5 Oil Change
08.2021 - 02.2022
- Training new employees and provide ongoing education
- Ensure crew actively provides excellent customer experience
- Manage the store inventory daily and prevent loss, place product orders and receive shipments
- Set financial goals and sales targets to meet on a weekly basis
- Conduct quarterly employee evaluations, submit timecards and payroll administration
- Create crew schedules
- Maintained inventory levels by monitoring stock levels, placing orders, and conducting regular audits
- Performed quality control inspections on completed repairs to ensure adherence to industry standards
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Conducted performance evaluations for mechanics providing constructive feedback aimed at improving individual performance
Area Field Manager
U-Haul
03.2019 - 04.2021
- Grow marketing area by prospecting and opening new dealerships
- Develop and follow a detailed business plan to improve the market area and promote brand awareness
- Develop and manage business relationships with dealership teams while providing professional development insight, and guidance to dealers in the market
- Perform market analysis to effectively expand the dealer network into other potential markets
- Perform profit and loss (P&L) analysis and audit rental records and contracts
- Allocate rental equipment and furnish supplies and instructions necessary to operate a dealership
- Complete inspection reports ensuring company equipment is in good operating condition
- Operate a properly stocked and maintained service rig used to perform minor maintenance, transportation and distribution of trucks, trailers and equipment
- Arrange for recovery of lost, stolen, or abandoned equipment
Property General Manager
Compass Self Storage
09.2018 - 03.2019
- Close sales on inbound calls and walk-in rentals and convert leads into rentals
- Assist residential and commercial customers with determining storage needs
- Understand targets and close sales to attain revenue goals
- Sell related retail merchandise (i.e
- Locks, boxes, etc)
- Offer insurance products to protect customers stored property Manage accounts receivable process
- Attend local marketing and networking events
- Market to local businesses
Front Desk/Night Auditor
Homewood Suites
11.2017 - 11.2018
- Assisted guests with questions regarding hotel facilities, retail options, and dining recommendations.
- Generated daily, weekly, and monthly reports to finalize operations.
- Reconcile hotel accounts, addressing any discrepancies promptly.
- Executed invoice preparation, managed payment collections, and revised guest reservations.
- Compile and review daily earning reports, processing of credit cards, balancing and auditing
- Executed fiscal inventory processes efficiently.
- Trained staff on procedures, service standards, and productivity strategies.
Security Analyst (GSOC)
TigerSwan
01.2015 - 08.2017
- Coordinated tracking of global activity for assignees and senior leaders via personal monitoring technologies.
- Delivered immediate support during emergencies.
- Tracked worldwide threat conditions and situational updates.
- Conducted security assessments to pinpoint risks and suggest cost-effective mitigation solutions.
- Analyzed worldwide happenings influencing workforce security, customer infrastructure and operational efficacy.
- Offered rapid support and direction in critical scenarios.
- Strengthened partnerships with outside entities to enhance readiness for emergencies.
- Draft situation reports to fulfill administrative requirements.
Security Officer/ Access Control Associate
BCSI/ Frontline Security Services
03.2011 - 01.2015
- Obtained documents, clearances, certificates of approvals from contracted federal agencies
- Completed human resource operational requirements by scheduling and assigning employees
- Respond to all calls, emails and online badging requests for damaged badges, badges re-issue and deactivation
- Represented organization at personnel-related hearings and investigations
- Resolved employment-related disputes through proactive communication
- Conduct investigations of employee grievances, complaints, disputes and inquiries
- Write investigation reports
- Worked directly with union representative to negotiate new collective bargaining agreement
Benefits Specialist
Self Employed
01.2009 - 09.2013
- Explained benefits to plan participants in easy to understand terms so that they were educated on their options
- Observed strict procedures to maintain data and plan participant confidentiality
- Calculated quotes and educated potential clients on insurance options
- Customize insurance programs to suit individual customers
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions
- Met with prospective customers and business owners in their homes, businesses and other settings
Tactical Officer-Sergeant
Special Response Corp
10.1999 - 10.2012
- Supervised a team of20-25 security personnel during a given shift
- Conduct covert and overt investigations
- Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets
- Issue statements, record activity violations, gather evidence, and complete incident reports
- Serve on the protection team in a support capacity on protective assignments for executive
- Collected and organized all surveillance data and information to protect client possessions and workspaces
- Directed guests around the building and answered questions regarding accessibility
Armed Messenger/Driver
Garda Armored Services
09.2010 - 04.2011
- Loaded and carried bags of cash, coins and other valuables into and from an armored van/truck.
- Guarded bags of money and valuables during receipt and transfer to ensure safe delivery
- Issue and receive receipts of confirmation from customers to verify transfer of valuables
- Balanced and loaded ATM machines along the route
- Maintained accurate and detailed logs of all events that occurred during each shift
- Recorded information on reports and forms
Corporate Security Representative
Fidelity Investments
10.2006 - 01.2009
- Monitor building operations, Lenel integrated access control and CCTV systems
- Perform security protection of executives, employees, and corporate events
- Respond to alarms interrupting business operations, company assets and employees
- Provide medical assistance (First Responder CPR/AED and First Aid, ) to employees and visitors
- Coordinate Floor Warden recruiting and training program
- Initiates and assign monthly alarm and emergency phone testing
Corporate Security Representative
Fidelity Investments
10.2006 - 01.2009
- Monitor building operations, Lenel integrated access control and CCTV systems
- Perform security protection of executives, employees, and corporate events
- Respond to alarms interrupting business operations, company assets and employees
- Provide medical assistance (First Responder CPR/AED and First Aid, ) to employees and visitors
- Coordinate Floor Warden recruiting and training program
- Initiates and assign monthly alarm and emergency phone testing.
Education
Bachelor's degree - Business Administration
Concordia St. Paul
Remote06.2018
Certificate in Criminal Justice and Corrections - Aviation
Kaplan University
Davenport, IAJuly 2004
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Naval Aviation and Technical Training Center
Millington, TNJanuary 1991
Skills
- Microsoft Office
- Filing
- Project management
- Analysis skills
- Sales Management
- Interviewing
- Leadership and team building
- Problem resolution
Interests
Raleigh-Durham, NC - Greensboro, NC - Charlotte, NC
Timeline
General Manager
Affordable Suites of America
09.2023 - Current
Multi-Site Community Manager
Trubild
02.2022 - 09.2023
Shop Manager
Take5 Oil Change
08.2021 - 02.2022
Area Field Manager
U-Haul
03.2019 - 04.2021
Property General Manager
Compass Self Storage
09.2018 - 03.2019
Recruiting Specialist
Staffing Force
02.2018 - 03.2022
Front Desk/Night Auditor
Homewood Suites
11.2017 - 11.2018
Security Analyst (GSOC)
TigerSwan
01.2015 - 08.2017
Security Officer/ Access Control Associate
BCSI/ Frontline Security Services
03.2011 - 01.2015
Armed Messenger/Driver
Garda Armored Services
09.2010 - 04.2011
Benefits Specialist
Self Employed
01.2009 - 09.2013
Corporate Security Representative
Fidelity Investments
10.2006 - 01.2009
Corporate Security Representative
Fidelity Investments
10.2006 - 01.2009
Tactical Officer-Sergeant
Special Response Corp
10.1999 - 10.2012
Certificate in Criminal Justice and Corrections - Aviation
Kaplan University
undefined
Naval Aviation and Technical Training Center
Bachelor's degree - Business Administration
Concordia St. Paul
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