Darren Hogg
Reynoldsburg,OH
Summary
My efforts are dedicated in Serving & Building a Healthy Community where Quality Service & Customer Satisfaction are top priority. I strive to secure a position for which I can both acquire new tools & exercise my individual skills for a role w/ growth in leadership. I have invested much of my career in the Real Estate & Service industries for which I am confident the standard of service, leadership & sales I have developed & operated by, will be a true asset to the position for which I have applied. Project Management, Acquisitions, contract negotiations, Investor Relations, Rehab Management & Sales are just a few areas of expertise I have excelled in.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
All Dry Services of Central Ohio
Dublin, Ohio
03.2022 - Current
- Coordinate & oversee the daily operations of this franchise location.
- Manage & monitor multiple operational divisions.
- Create and maintain annual business plans & goals.
- Develop annual company budget, including projected revenue, projected expenses, & desired profit margin.
- Lead a team of managers as they respond to & manage restoration & construction projects.
- Ensure clear communication between customer & client to achieve the highest satisfaction possible, while ensuring our customers & clients receive the highest quality of work & excited to refer us to others!
- Ensure job processes & procedures are followed, including safety training and guidelines.
- Recruit, hire, train, and develop managers and staff.
District Manager
American Homes 4 Rent
Columbus, OH
07.2016 - 02.2022
- I drove the profitability of the district by using market knowledge & analysis to drive rental growth & maintain elevated levels of occupancy. I continuously assessed assets in the portfolio for quality, marketability, performance, & fit, making recommendations on acquisitions & dispositions of assets to increase overall portfolio performance.
- I executed the strategic vision for the operation within the assigned district, overseeing the activities of the team. I managed, trained, & coached individual employees, guiding them to reach their potential & providing constructive feedback for their development. I reviewed incoming candidate resumes, conducted interviews, & strategically hired new team members based on department/region staffing needs. I drove the staff toward profitability targets established by Upper Management.
- I had overall accountability for resident relations, monitoring the day-to-day operations including rent collection, customer service, tenant turn process, occupied maintenance, expense management, leasing activities, & HOA compliance. I engaged w/ team members &/or support partners as needed to meet goals. I ensured properties met quality standards & recommended properties for revenue-enhancing improvements or disposition.
- I analyzed monthly financials to increase profitability & adhere to company budgets, making recommendations to regional management & assisting in the implementation of new processes. I complied w/ state real estate laws & adhered to policies to ensure seamless internal & external audits.
- I was responsible for special-case properties, including those w/ evictions, escalated customer service issues, disposition considerations, & potential legal issues.
- I executed the implementation of resident retention programs, evaluated the efficiency of programs, & made recommendations for improvement as needed.
Customer Service Manager
U.S. Bank
Westerville, OH
05.2012 - 06.2016
- Received customer inquiries/escalations, investigated requests, answered questions, & resolved problems for account holders as well as team members. Maintained a high level of quality service, stayed current w/ knowledge of products & services, developed processes or tools to improve the level of service provided, & took actions to ensure an efficient & professional customer service operation in dealing w/ both telephone & written communications w/ customers.
- Coached the team & worked w/ leadership & other managers to provide leadership & direction by communicating & carrying out departmental goals & vision.
- Ensured compliance w/ applicable internal bank policies & procedures; responded to internal audits & certifications.
- Participated in the development & enhancement of equipment & training procedures & programs to support products & services.
- Developed, implemented, & maintained new & revised department operating policies & procedures to increase quality of service & productivity.
- Implemented & monitored tracking & performance monitoring mechanisms.
- Managed the operations & workflow activities for the assigned functional area(s) by planning & scheduling departmental activities, ensuring the assigned operations area was adequately staffed, & ensuring the volume of work produced met product/service standards & exceeded quality standards.
Restaurant Manager
Darden Restaurants
Columbus, OH
02.2007 - 04.2012
- Lead restaurant operations w/ a focus on delivering high-quality seafood & beverage service while maximizing guest satisfaction.
- Hired, trained, & inspired the people that made the restaurant stand out.
- Drove sales & guest satisfaction
- Created a FUN & safe environment for team members to develop
- Ensured compliance w/ all employment policies
- Managed performance of team members, including conducting performance evaluations, training, coaching, & discipline
- Selected top talent to add to the winning team
- Understood & practiced safe food handling procedures while maintaining a clean & safe environment for guests at all times
Education
High School Diploma -
Central Crossing High School
Grove City, OH05-2007
Skills
- Operations Management
- Customer Service Best Practices
- Supervisory Skills
- Organization & Prioritization
- Customer-Oriented
- Utilization Reviews
- Profit Growth Strategies
- Trend Modeling
- Employee Motivation
- Data Review
- Client Administration
- Project Management
- Business Efficiency Expertise
- Multitasking
- Supervision
- Reliable & Trustworthy
- Team Building
- Organizational Skills
- Communication
- Relationship Building
Affiliations
- Columbus Chambers of Commerce
- Reynoldsburg City Council Committees
- Youth Athletic Programs
Languages
Spanish
Elementary
Certification
- Ohio Real Estate Sales License: 2016
Timeline
General Manager
All Dry Services of Central Ohio
03.2022 - Current
District Manager
American Homes 4 Rent
07.2016 - 02.2022
Customer Service Manager
U.S. Bank
05.2012 - 06.2016
Restaurant Manager
Darden Restaurants
02.2007 - 04.2012
High School Diploma -
Central Crossing High School