Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darren Johnston

Roscommon

Summary

Dynamic professional with extensive experience at Boyne Mountain Resort and Spa, excelling in event planning and team leadership. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for building strong guest relations and mentoring staff, ensuring seamless operations and memorable experiences. Hard-working and dedicated to achieving excellence.

Overview

9
9
years of professional experience

Work History

Assistant Manager of Convention Set-Up

Boyne Mountain Resort and Spa
Boyne Falls
03.2022 - 10.2024
  • Set up various events for a variety of guests, companies, weddings and organizations
  • Followed BEOs to coordinate the planning of group events
  • Set rooms in various styles based on specifics of consumers
  • Built customer and guest relations through meeting needs of events
  • Resolved guest inquiries and complaints efficiently and professionally.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, and payroll information.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Sales Representative

Swing King, The Pines Golf Course
Lake Isabella
06.2021 - 08.2021
  • Customer Relations
  • Customer Service
  • Sold Swings to public and members
  • Raised money for Make-A-Wish Foundation
  • Provided product knowledge and recommendations to enhance customer satisfaction.
  • Resolved customer inquiries and concerns promptly to maintain service quality.

Pro Shop Attendant

Grayling Country Club
Grayling
06.2015 - 08.2020
  • Cartbarn Tech.
  • Managed daily operations of the pro shop and assisted customers with purchases.
  • Recommended, selected and located merchandise based on customer desires.
  • Greeted customers to determine wants or needs.
  • Organized merchandise displays to ensure a neat, tidy, and attractive appearance of the Pro Shop.
  • Balanced daily tills at the end of each shift to ensure accuracy of cash register totals.
  • Addressed customer complaints or referred them to management as needed.
  • Greeted customers and provided excellent customer service.
  • Processed sales transactions through cash registers quickly and accurately.
  • Performed daily opening and closing procedures in accordance with established guidelines.
  • Collaborated with team members to plan promotional events and increase customer engagement.
  • Trained new staff on customer service standards and operational procedures for the pro shop.
  • Assisted in scheduling tee times and managing customer reservations for golf courses.
  • Provided knowledgeable recommendations on golf equipment and apparel to enhance customer experience.

Education

Bachelor of Applied Arts - Communication and Event Management

Central Michigan University
Mount Pleasant, MI
12.2021

Skills

  • Communication
  • Management
  • Event planning
  • Problem-solving
  • Staff supervision
  • Team leadership/Motivation
  • Hard-Working

Timeline

Assistant Manager of Convention Set-Up

Boyne Mountain Resort and Spa
03.2022 - 10.2024

Sales Representative

Swing King, The Pines Golf Course
06.2021 - 08.2021

Pro Shop Attendant

Grayling Country Club
06.2015 - 08.2020

Bachelor of Applied Arts - Communication and Event Management

Central Michigan University

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